Mayday for retail and e-commerce
Simplified knowledge management for retailers
Boost your sales and improve your after-sales service by offering a relevant answer to your customer support agents and customers from the first contact thanks to an up-to-date and easily accessible knowledge.
Mayday allows us to optimize and simplify the access to the resolution procedures brought to our customers, by centralizing them.
The right knowledge at the right time in the right place on your site or in your point of sale
Create, centralize and deliver knowledge to your customer support agents in all their contact tools.
Improve your average handle time (AHT)
By finding the right information faster, you can respond to the customer in a timely manner. And you reduce the reopen rate !
Reduce incoming tickets by 40%.
Clients are autonomous in their search for solutions and only need to call your customer support agents if they face a complex issue.
Increase the CSAT by 18%.
The customer gets a quicker answer to his problem, thanks to the agent or to your augmented FAQ.
The ultimate Knowledge Base Software
Streamlined solutions for seamless customer relations
Unlock the power of up-to-date knowledge, intelligently distributed through your omnichannel Knowledge Base Software.
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Decision tree
Return of an item, missing part, refund request... Guide your customer support agents step by step to solve their customers' complex issues.
Help Center
Customers can solve simple issues on their own thanks to the Mayday FAQ : a time-saver for them and you alike !
Intuitive interface
Mayday adapts itself to the uses of your knowledge base, whether it is used by your customer support agents via their contact tools, or by salespeople and technicians in the field.
Mayday - at your service
Our dedicated knowledge managers will help you customize your knowledge base.
The numbers speak for themselves
Our clients in the retail and e-commerce sector observe on average :
24% faster ticket resolution
Customer support agents have instant access to relevant knowledge.
48% reduction in training time
Onboard new customer support agents in half the time.
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18% CSAT improvement
Improve your first contact resolution rate and boost customer satisfaction.
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Mayday allows us to optimize and simplify the access to the resolution procedures brought to our customers, by centralizing them.
