Mayday for retail and e-commerce
Simplified knowledge management for retailers
Boost your sales and improve your after-sales service by offering a relevant answer to your customer support agents and customers from the first contact thanks to an up-to-date and easily accessible knowledge.
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Mayday for retail and e-commerce
Simplified knowledge management for retailers
Boost your sales and improve your after-sales service by offering a relevant answer to your customer support agents and customers from the first contact thanks to an up-to-date and easily accessible knowledge.
Mayday allows us to optimize and simplify the access to the resolution procedures brought to our customers, by centralizing them.
The right knowledge at the right time in the right place on your site or in your point of sale
Create, centralize and deliver knowledge to your customer support agents in all their contact tools.
Improve your average handle time (AHT)
By finding the right information faster, you can respond to the customer in a timely manner. And you reduce the reopen rate !
Reduce incoming tickets by 40%.
Clients are autonomous in their search for solutions and only need to call your customer support agents if they face a complex issue.
Increase the CSAT by 18%.
The customer gets a quicker answer to his problem, thanks to the agent or to your augmented FAQ.
The best omnichannel knowledge base
Real solutions for real customer relationship challenges
Benefit from up-to-date knowledge distributed in an omnichannel and intelligent way.
Decision tree
Return of an item, missing part, refund request... Guide your customer support agents step by step to solve their customers' complex issues.
Help Center
Customers can solve simple issues on their own thanks to the Mayday FAQ : a time-saver for them and you alike !
Intuitive interface
Mayday adapts itself to the uses of your knowledge base, whether it is used by your customer support agents via their contact tools, or by salespeople and technicians in the field.
Dedicated knowledge managers at your service
Our knowledge management experts will walk you through the structuring and optimizing of your knowledge base.
Need numbers ?
Our clients in the retail and e-commerce sector observe on average :
24% productivity gain on ticket resolution
Don't let your customer support agents waste time looking for the right knowledge.
48% training time decrease
Get new customer support agents up and running 2x as fast.
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18% CSAT improvement
Improve your first contact resolution rate and customer satisfaction.
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Mayday allows us to optimize and simplify the access to the resolution procedures brought to our customers, by centralizing them.
