The ultimate Knowledge Base Software
Streamlined solutions for seamless customer relations
Unlock the power of up-to-date knowledge, intelligently distributed through your omnichannel Knowledge Base Software.
Interactive decision trees
Guaranteed ergonomics and speed of navigation to enable each advisor to resolve any type of request, whatever the complexity or seniority of the advisor.
Many use cases
Decision-making support, resolution tutorials, speech scripts, operational guides, sales assistance and trigger actions within contact tools. Mayday's decision tree creation tool offers endless possibilities to assist your team in any complex situation.
Deep dive into your decision trees and identify the processes that present the most significant challenges for your team members. Work together with them to schedule a refresher session if needed!
Mayday - at your service
Our dedicated knowledge managers will help you customize your knowledge base.
The numbers speak for themselves
Using the Mayday Knowledge Base Software, our clients typically experience:
24% faster ticket resolution
Customer support agents have instant access to relevant knowledge.
48% reduction in training time
Onboard new customer support agents in half the time.
18% CSAT improvement
Improve your first contact resolution rate and boost customer satisfaction.