Decision tree tool
Deliver knowledge in an innovative and interactive format
Certainly one of the most powerful features of Mayday! Thanks to our decision tree tool, your collaborators can guide customers step by step in the resolution of their problems with a disconcerting ease.
The best omnichannel knowledge base
Real solutions for real customer relationship challenges
Benefit from up-to-date knowledge distributed in an omnichannel and intelligent way in your knowledge base software.
Interactive decision trees
Unprecedented ergonomics and speed of navigation to empower each customer support agent to resolve any type of request, regardless of the complexity or seniority of the agent.
Many use cases
Decision support, resolution tutorials, speech scripts, operational guides, sales support, triggering actions in contact tools... The Mayday decision tree creation tool offers infinite possibilities to help your collaborators in any type of complex situation.
Go back into the branches of your decision trees and identify the processes that cause the most problems for your employees to schedule a refresher session with them if necessary!
Dedicated knowledge managers at your service
Our knowledge management experts will walk you through the structuring and optimizing of your knowledge base.
Need numbers ?
When using Mayday, our clients experience on average
24% productivity gain on ticket resolution
Don't let your customer support agents waste time looking for the right knowledge.
48% training time decrease
Get new customer support agents up and running 2x as fast.
18% CSAT improvement
Improve your first contact resolution rate and customer satisfaction.
Decision trees allow new customer reps to find solutions to either simple either complex cases.