Decision tree tool

Deliver knowledge in an innovative and interactive format

decision tree tool
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Certainly one of the most powerful features of Mayday! Thanks to our decision tree tool, your collaborators can guide customers step by step in the resolution of their problems with a disconcerting ease.

decision tree tool


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The best omnichannel knowledge base

tested and adopted by over 30,000 agents

Real solutions for real customer relationship challenges

Benefit from up-to-date knowledge distributed in an omnichannel and intelligent way in your knowledge base software.


Interactive decision trees

Unprecedented ergonomics and speed of navigation to empower each customer support agent to resolve any type of request, regardless of the complexity or seniority of the agent.


Many use cases

Decision support, resolution tutorials, speech scripts, operational guides, sales support, triggering actions in contact tools... The Mayday decision tree creation tool offers infinite possibilities to help your collaborators in any type of complex situation.



Go back into the branches of your decision trees and identify the processes that cause the most problems for your employees to schedule a refresher session with them if necessary!

Dedicated knowledge managers at your service

Our knowledge management experts will walk you through the structuring and optimizing of your knowledge base.

Need numbers ?

When using Mayday, our clients experience on average

24% productivity gain on ticket resolution

Don't let your customer support agents waste time looking for the right knowledge.

48% training time decrease

Get new customer support agents up and running 2x as fast.

18% CSAT improvement

Improve your first contact resolution rate and customer satisfaction.

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Decision trees allow new customer reps to find solutions to either simple either complex cases.

Portrait of Damien Nuyttens
Damien Nuyttens
Director of Customer Experience and Operations
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