Help us in our mission to reinvent customer service through knowledge : talk about it around you!

In a few words

Mayday is the first intelligent knowledge base dedicated to customer support services. Mayday solves the historical problem of frustration when contacting a customer service due to long waits and wrong answers. To do this, Mayday centralizes all the knowledge of procedures and products and makes it accessible to the contact center agents via an intelligent search engine directly in their workspace.

Thanks to AI, Mayday absorbs all the knowledge of the company and proactively suggests it to the teams based on customer requests. Beyond the access to knowledge, all the management has also been reinvented with : real time notifications, obsolescence alerts and analytics dashboards. Mayday thus exceeds the standards of this aging market and offers to :

  • Boost the productivity of companies and their customer service
  • Maximize customer support agents comfort and autonomy
  • To satisfy the customers as well as possible

Over the last year and a half, Mayday has already been adopted by many scale-ups (Doctolib, Vestiaire Collective, Qonto, etc.) and large enterprises (Fnac Darty, La Poste, BNP Paribas, etc.).

Want to learn more about the history of Mayday, its founders and its missions ?

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Contact us for more information!

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