Knowledge base software

Centralize business knowledge in internal knowledge base software

Knowledge base software
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No more knowledge scattered between Drive, intranet or personal notes... Make Mayday's knowledge base the one and only source of truth for all your employees.

Knowledge base software


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The ultimate Knowledge Base Software

tested and approuved by over 30,000 customer specialists

Streamlined solutions for seamless customer relations

Unlock the power of up-to-date knowledge, intelligently distributed through your omnichannel Knowledge Base Software.


Instant import of existing knowledge

Would you like to switch to Mayday, but don't have the resources to transfer your historical knowledge? Thanks to our automatic import, you can easily retrieve your existing knowledge and integrate it into your knowledge base software.


Knowledge Editor

Mayday features an advanced content editor that lets you integrate not only text and images, but also videos, GIFs, PDFs, emojis, links or custom code into your content...


Content obsolescence alerts

Obsolescence is your brand image's worst enemy. Set obsolescence alerts and content verification dates to ensure up-to-date knowledge.

Mayday - at your service

Our dedicated knowledge managers will help you customize your knowledge base.

The numbers speak for themselves

Using Mayday's knowledge base software, our customers see on average :

24% faster ticket resolution

Customer support agents have instant access to relevant knowledge.

48% reduction in training time

Onboard new customer support agents in half the time.

18% CSAT improvement

Improve your first contact resolution rate and boost customer satisfaction.

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Mayday’s decision trees enable less experienced customer reps to easily solve more complex cases.

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Damien Nuyttens
Director of Customer Experience and Operations
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The advantage of Mayday for Colissimo Post: a tool that centralizes everything! For the editors: the harmonization of their content writing rules. For the advisors: a fast access from their workstation, integrated to the browser and the CRM.

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Christophe Liénard
Project Manager to the Contracting Authority (ACA)
La Poste Colissimo
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Mayday allows, thanks to its Google Chrome extension, to have on the same screen the conversation with the customer and the knowledge base.

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Diane Ndeke
Knowledge Operations Manager
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