Mayday for public services

Simplified knowledge management for public institutions

public knowledge base
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Centralize knowledge to help your agents quickly find the right answer to citizens, and minimize the reopen rate.

public knowledge base


The right knowledge at the right time in the right place for your agents

Gather scattered knowledge into a single place, your knowledge base and make it your only source of truth

Illustration of Mayday for utilities

Gain 24% productivity on resolution

Thanks to centralized content, powerful search engine and automatic suggestions, your customer support agents can quickly find the right knowledge and spend less time looking for information.

Deliver knowledge where users need it

CRM, Ticketing, Chatbot... Mayday delivers knowledge in the contact tools of your customer support agents.

Reduce incoming tickets by 40%.

Clients are autonomous in their search for solutions and only need to call your customer support agents if they face a complex issue.

The ultimate Knowledge Base Software

tested and approuved by over 30,000 customer specialists

Streamlined solutions for seamless customer relations

Unlock the power of up-to-date knowledge, intelligently distributed through your omnichannel Knowledge Base Software.


Collection of feedback

Give agents a voice, detect incomplete or missing processes through their field feedback and manage their feedback from an intuitive interface.


Augmented search

The Mayday search engine powered by artificial intelligence helps your agents find their way through thousands of processes to answer customers faster.


Decision trees

Questions about tax collection, emergency passport requests, information about a contribution... Guide your agents step by step to solve the complex issues citizens encounter.

Mayday - at your service

Our dedicated knowledge managers will help you customize your knowledge base.

The numbers speak for themselves

Our clients in the public sector observe on average :

24% faster ticket resolution

Customer support agents have instant access to relevant knowledge.

48% reduction in training time

Onboard new customer support agents in half the time.

18% CSAT improvement

Improve your first contact resolution rate and boost customer satisfaction.

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