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Mayday for public services

Simplified knowledge management for public institutions

Centralize knowledge to help your agents quickly find the right answer to citizens, and minimize the reopen rate.

public knowledge base

Mayday for public services

Simplified knowledge management for public institutions

public knowledge base
Portrait of

Centralize knowledge to help your agents quickly find the right answer to citizens, and minimize the reopen rate.

public knowledge base

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The right knowledge at the right time in the right place for your agents

Gather scattered knowledge into a single place, your knowledge base and make it your only source of truth

Illustration of Mayday for utilities

Gain 24% productivity on resolution

Thanks to centralized content, powerful search engine and automatic suggestions, your customer support agents can quickly find the right knowledge and spend less time looking for information.

Deliver knowledge where users need it

CRM, Ticketing, Chatbot... Mayday delivers knowledge in the contact tools of your customer support agents.

Reduce incoming tickets by 40%.

Clients are autonomous in their search for solutions and only need to call your customer support agents if they face a complex issue.

The best omnichannel knowledge base

tested and adopted by over 30,000 agents

Real solutions for real customer relationship challenges

Benefit from up-to-date knowledge distributed in an omnichannel and intelligent way.

1

Collection of feedback

Give agents a voice, detect incomplete or missing processes through their field feedback and manage their feedback from an intuitive interface.

2

Augmented search

The Mayday search engine powered by artificial intelligence helps your agents find their way through thousands of processes to answer customers faster.

3

Decision trees

Questions about tax collection, emergency passport requests, information about a contribution... Guide your agents step by step to solve the complex issues citizens encounter.

Dedicated knowledge managers at your service

Our knowledge management experts will walk you through the structuring and optimizing of your knowledge base.

Need numbers ?

Our clients in the public sector observe on average :

24% productivity gain on ticket resolution

Don't let your customer support agents waste time looking for the right knowledge.

48% training time decrease

Get new customer support agents up and running 2x as fast.

18% CSAT improvement

Improve your first contact resolution rate and customer satisfaction.

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