Mayday for tourism and mobility
Simplified knowledge management for the tourism and mobility sectors
Making knowledge accessible means giving your agents the means to respond as quickly as possible to users and customers who are increasingly demanding in terms of responsiveness of your customer service.
We noted a clear enthusiasm from our customer support agents for Mayday, that we haven't noted for other tools, mainly because of its ease of use.
The right knowledge at the right time in the right place for your users and customers
Centralize and deliver knowledge to your customer support agents in all their contact tools to boost their productivity
Gain 24% productivity on resolution
Thanks to centralized content, powerful search engine and automatic suggestions, your customer support agents can quickly find the right knowledge and spend less time looking for information.
Deliver knowledge where users need it
CRM, Ticketing, Chatbot... Mayday delivers knowledge in the contact tools of your customer support agents.
Ensure a good brand image
Your messages are consistent across all customer communication channels and you receive the information right away when an update is needed.
The best omnichannel knowledge base
Real solutions for real customer relationship challenges
Benefit from up-to-date knowledge distributed in an omnichannel and intelligent way in your knowledge base software.
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Decision tree
Cancel a reservation, make a complaint, get information on services... Guide your agents step by step to solve their customers' complex issues.
Help Center
Customers and users can solve simple issues on their own thanks to the Mayday FAQ: a time-saver for them and you alike !
Notifications
New health regulations ? A large influx to be expected ? Notify your teams of changes in procedures that could impact their interactions and follow how your message is delivered in real time.
Dedicated knowledge managers at your service
Our knowledge management experts will walk you through the structuring and optimizing of your knowledge base.
Need numbers ?
Our customers in the tourism and mobility sector observe on average :
24% productivity gain on ticket resolution
Don't let your customer support agents waste time looking for the right knowledge.
48% training time decrease
Get new customer support agents up and running 2x as fast.
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18% CSAT improvement
Improve your first contact resolution rate and customer satisfaction.