Mayday for tourism and mobility

Simplified knowledge management for the tourism and mobility sectors

Making knowledge accessible means giving your agents the means to respond as quickly as possible to users and customers who are increasingly demanding in terms of responsiveness of your customer service.

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We noted a clear enthusiasm from our customer support agents for Mayday, that we haven't noted for other tools, mainly because of its ease of use.

Amandine Fournier

Process manager

Roole

The right knowledge at the right time in the right place for your users and customers

Centralize and deliver knowledge to your customer support agents in all their contact tools to boost their productivity

Illustration of Mayday for tourism and mobility

Gain 24% productivity on resolution

Thanks to centralized content, powerful search engine and automatic suggestions, your customer support agents can quickly find the right knowledge and spend less time looking for information.

Deliver knowledge where users need it

CRM, Ticketing, Chatbot... Mayday delivers knowledge in the contact tools of your customer support agents.

Ensure a good brand image

Your messages are consistent across all customer communication channels and you receive the information right away when an update is needed.

Discover how Mayday is revolutionizing customer service

The ultimate Knowledge Base Software

+ over 150 companies already place their trust in mayday

Streamlined solutions for seamless customer relations

Unlock the power of up-to-date knowledge, intelligently distributed through your omnichannel Knowledge Base Software.

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Decision tree

Cancel a reservation, make a complaint, get information on services... Guide your agents step by step to solve their customers' complex issues.

Help Center

Customers and users can solve simple issues on their own thanks to the Mayday FAQ: a time-saver for them and you alike !

Notifications

New health regulations ? A large influx to be expected ? Notify your teams of changes in procedures that could impact their interactions and follow how your message is delivered in real time.

Mayday - at your service

Our dedicated knowledge managers will help you customize your knowledge base.

The numbers speak for themselves

Our customers in the tourism and mobility sector observe on average :

24% faster ticket resolution

Customer support agents have instant access to relevant knowledge.

48% reduction in training time

Onboard new customer support agents in half the time.

18% CSAT improvement

Improve your first contact resolution rate and boost customer satisfaction.

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Optimize your content, generate articles, suggest answers... Increase the power of your knowledge base with artificial intelligence.

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Over 100 customer services have already placed their trust in us

Unlock the full potential of your knowledge with artificial intelligence.

Knowledge managers

Editors spend a significant amount of time creating and updating knowledge.

AGENTS

Agents don’t all use the knowledge base—or at least not efficiently.

CUSTOMERS

Clients call your support service for simple questions because finding answers is not as seamsless as it should be.

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The only source of truth. 100% reliable.

Your knowledge base is the single source of truth for your customer service. Ensure it’s optimized: clear, up-to-date, and complete.

Create and optimize your knowledge. Effortlessly.

Effortlessly create content that consultants and customers can browse in seconds, tailored to your editorial guidelines. Your knowledge managers improve their productivity and the quality of knowledge.

Answers to their questions. In record time.

Spelling, language, vocabulary... It doesn't matter! Mayday understands your consultants' and clients' questions and offers them the right answer. Sometimes even before they ask.

Their customer services use Mayday on a daily basis

Mayday's support is regular and responsive. We often receive suggestions for improvement, and there's a real follow-up. The CSMs are present, we have frequent meetings, and we feel we're being listened to. It's not just a tool we use in our own corner, there's a real link with the Mayday team.

Stéphane RUIZ

Deputy Head of France Télévisions Customer Service - Relationship Marketing Department

France TV