Mayday for logistics
Simplified knowledge management for logistics companies
As clients are becoming increasingly impatient and demanding, make sure your customer support agents are solving your clients' issues as quickly and as effectively as possible.
The advantage of Mayday for Colissimo Post: a tool that centralizes everything! For the editors: the harmonization of their content writing rules. For the advisors: a fast access from their workstation, integrated to the browser and the CRM.
The right knowledge at the right time in the right place for your contact center
Create, centralize and deliver knowledge to your customer support agents in all their contact tools.
Improve your average handle time (AHT)
By finding the right information faster, you can respond to the customer in a timely manner. And you reduce the reopen rate !
Limit team turnover
Simplify your team's work environment by eliminating the need to switch from one tool to another.
Gain 24% productivity on resolution
Thanks to centralized content, powerful search engine and automatic suggestions, your customer support agents can quickly find the right knowledge and spend less time looking for information.
The ultimate Knowledge Base Software
Streamlined solutions for seamless customer relations
Unlock the power of up-to-date knowledge, intelligently distributed through your omnichannel Knowledge Base Software.
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Decision trees
Delivery status, order error or lost package claim... Guide your customer support agents step by step to solve their customers' complex issues.
Integration within your tools
Mayday connects to your contact or CRM tools to allow consultants to access knowledge without leaving their workspace.
Help Center
Customers can solve simple issues on their own thanks to the Mayday FAQ : a time-saver for them and you alike !
Mayday - at your service
Our dedicated knowledge managers will help you customize your knowledge base.
The numbers speak for themselves
Our customers in the logistics sector see on average :
24% faster ticket resolution
Customer support agents have instant access to relevant knowledge.
48% reduction in training time
Onboard new customer support agents in half the time.
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18% CSAT improvement
Improve your first contact resolution rate and boost customer satisfaction.
Mayday is simple, complete and intuitive! Our employees immediately handled the tool and it allowed us to quickly and significantly boost our customer service level and optimized communication with our providers.
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