Mayday for logistics
Simplified knowledge management for logistics companies
As clients are becoming increasingly impatient and demanding, make sure your customer support agents are solving your clients' issues as quickly and as effectively as possible.
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Mayday for logistics
Simplified knowledge management for logistics companies
As clients are becoming increasingly impatient and demanding, make sure your customer support agents are solving your clients' issues as quickly and as effectively as possible.
The advantage of Mayday for Colissimo Post: a tool that centralizes everything! For the editors: the harmonization of their content writing rules. For the advisors: a fast access from their workstation, integrated to the browser and the CRM.
The right knowledge at the right time in the right place for your contact center
Create, centralize and deliver knowledge to your customer support agents in all their contact tools.
Improve your average handle time (AHT)
By finding the right information faster, you can respond to the customer in a timely manner. And you reduce the reopen rate !
Limit team turnover
Simplify your team's work environment by eliminating the need to switch from one tool to another.
Gain 24% productivity on resolution
Thanks to centralized content, powerful search engine and automatic suggestions, your customer support agents can quickly find the right knowledge and spend less time looking for information.
The best omnichannel knowledge base
Real solutions for real customer relationship challenges
Benefit from up-to-date knowledge distributed in an omnichannel and intelligent way.
Decision trees
Delivery status, order error or lost package claim... Guide your customer support agents step by step to solve their customers' complex issues.
Integration within your tools
Mayday connects to your contact or CRM tools to allow consultants to access knowledge without leaving their workspace.
Help Center
Customers can solve simple issues on their own thanks to the Mayday FAQ : a time-saver for them and you alike !
Dedicated knowledge managers at your service
Our knowledge management experts will walk you through the structuring and optimizing of your knowledge base.
Need numbers ?
Our customers in the logistics sector see on average :
24% productivity gain on ticket resolution
Don't let your customer support agents waste time looking for the right knowledge.
48% training time decrease
Get new customer support agents up and running 2x as fast.
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18% CSAT improvement
Improve your first contact resolution rate and customer satisfaction.
Mayday is simple, complete and intuitive! Our employees immediately handled the tool and it allowed us to quickly and significantly boost our customer service level and optimized communication with our providers.
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