Training software for customer advisors
Facilitate access to knowledge to optimize agents onboarding and remote working
.svg)
Training software for customer advisors
Facilitate access to knowledge to optimize agents onboarding and remote working
The best omnichannel knowledge base
Real solutions for real customer relationship challenges
Benefit from up-to-date knowledge distributed in an omnichannel and intelligent way.
Smart cheat sheet
Favorites, suggestions, AI augmented search... Mayday offers instant access to knowledge to all your customer support agents.
Continuous training
Onboarding is no longer a source of stress for your teams. Your customer support agents rely on their internal knowledge base to answer customer questions and find an answer quickly, without knowing the processes by heart.
Ramp-up monitoring
Closely follow the skill development of your teams with Mayday dashboards. Get a synthetic view of the use of each employee at any time as well as the most or least consulted contents and feedback.
Dedicated knowledge managers at your service
Our knowledge management experts will walk you through the structuring and optimizing of your knowledge base.
Need numbers ?
24% productivity gain on ticket resolution
Don't let your customer support agents waste time looking for the right knowledge.
48% training time decrease
Get new customer support agents up and running 2x as fast.
.svg){kind=icon}
18% CSAT improvement
Improve your first contact resolution rate and customer satisfaction.
.svg){kind=logo}
The first reflex is to ask your neighbor... who is also new! Consequence? Wasted time and stress. Now, customer reps use Mayday and quickly quickly the answer.
