Mayday unlocks the power of knowledge in companies
Sounds inspiring to you ?
We believe in the power of knowledge
Knowledge is the state of mind of one who knows and discerns. In society as in the organization, knowledge evokes the ultimate and accepted truth about things. Knowledge thus guides and liberates each person in what he or she must accomplish.
Mayday's mission is to allow companies to capitalize on their knowledge and make it a real asset. To do this, we provide companies with a platform to centralize, share and manage knowledge.
We believe that customer relations should be human, efficient and source of happiness
Customer relations has been, is and will remain the cornerstone of the business. Whether before, during or after the purchase, it is the guarantee of both customer satisfaction and loyalty.
Over the years, successive technological evolutions and the multiplication of channels have made customer relations more complex, gradually turning them into a real science, if not an art.
Too often associated with slowness or frustration, Mayday's mission is to breathe new life into customer relations. To do this, we make all knowledge accessible and usable by everyone, everywhere and all the time. We are at the service of customer services and the purpose of this role is to pursue a human, effective, and happiness-inducing customer support service.<br>
We draw inspiration from the best. We stimulate our creativity. We collaborate across teams. We promote a feedback culture.
We are entrepreneurs. We don't rest on our laurels. We give our best in everything we do. We want to become the reference knowledge management platform.
We take care of our employees. We celebrate success as a team. We don't miss an opportunity to get together.
Our customers are at the heart of everything we create. We interact with them on a daily basis. We measure our success through their prism.
Delight the customer
The employees are passionate, committed and talented... and above all, they are true foodies !
Mayday redefines customer relationship by making it more efficient and more human with the 1st intelligent knowledge base that boosts customer services.
Its mission ? To solve the historical problem of long waits and wrong answers when contacting a customer service, by making knowledge instantly accessible to advisors or customers alike.
In a multi-sector market with no competition, Mayday's clients already include many large enterprises and scale-ups such as Fnac-Darty, BNP, La Poste, Rakuten, Doctolib, Qonto, Vestiaire Collective and many others. Following its first round of funding of $3M, the Mayday team continues to expand to support its hyper-growth.
Creation of Mayday
Launch of Mayday as a product
Seed fundraising of 2.5 million euros
5,000 Mayday users
30,000 Mayday users and a team of 25 talents
Would you like to join a new adventure ?