Helpdesk Booster
Mayday integrates itself seamlessly with your ticketing and CRM tools by adding knowledge
The best omnichannel knowledge base
Real solutions for real customer relationship challenges
Benefit from up-to-date knowledge distributed in an omnichannel and intelligent way in your knowledge base software.
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Accessible in your tools
Say goodbye to going back and forth between tabs. Mayday integrates itself directly into your agents' daily tools. And just like this, your customer support agents have access to the AI-powered knowledge search engine at any time.
Proactive and intelligent suggestions
The solution proactively suggests the most relevant content in a contextualized manner based on the customer's request and attributes. No need to search for knowledge, it comes directly to you.
Automation of actions
Preparation of answer template, ticket history, addition of tags, status change... Mayday triggers automated actions in your tools according to the paths taken by your employees.
Dedicated knowledge managers at your service
Our knowledge management experts will walk you through the structuring and optimizing of your knowledge base.
Need numbers ?
24% productivity gain on ticket resolution
Don't let your customer support agents waste time looking for the right knowledge.
48% training time decrease
Get new customer support agents up and running 2x as fast.
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18% CSAT improvement
Improve your first contact resolution rate and customer satisfaction.
Mayday allows, thanks to its Google Chrome extension, to have on the same screen the conversation with the customer and the knowledge base.
The advantage of Mayday for Colissimo Post: a tool that centralizes everything! For the editors: the harmonization of their content writing rules. For the advisors: a fast access from their workstation, integrated to the browser and the CRM.
