The right knowledge at the right time in the right place for your telecom agents
Quickly train new recruits and increase your customer service performance tenfold.
Improve your average handle time (AHT)
By finding the right information faster, you can respond to the customer in a timely manner. And you reduce the reopen rate !
Limit team turnover
Simplify your team's work environment by eliminating the need to switch from one tool to another.
Reduce incoming tickets by 40%.
Clients are autonomous in their search for solutions and only need to call your customer support agents if they face a complex issue.
The ultimate Knowledge Base Software
Streamlined solutions for seamless customer relations
Unlock the power of up-to-date knowledge, intelligently distributed through your omnichannel Knowledge Base Software.
Mobile configuration, blocked SIM card, claim... Guide your agents step by step to solve their customers' complex problems.
Mayday adapts itself to the uses of your knowledge base, whether it is used by your customer support agents via their contact tools, or by salespeople and technicians in the field via a tablet.
A simple question ? An overwhelmed contact center ? Customers can solve their problems by themselves thanks to the Mayday public knowledge base: a time-saver for them and you alike !
Mayday - at your service
Our dedicated knowledge managers will help you customize your knowledge base.
The numbers speak for themselves
Our customers in the telecom sector observe on average :
24% faster ticket resolution
Customer support agents have instant access to relevant knowledge.
48% reduction in training time
Onboard new customer support agents in half the time.
18% CSAT improvement
Improve your first contact resolution rate and boost customer satisfaction.