Mayday for telecoms
Simplified knowledge management for telecom operators
Give your customer support agents a high standard experience in terms of knowledge accessibility and build customer loyalty by differentiating yourself through responsive customer service.
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Mayday for telecoms
Simplified knowledge management for telecom operators
Give your customer support agents a high standard experience in terms of knowledge accessibility and build customer loyalty by differentiating yourself through responsive customer service.
The right knowledge at the right time in the right place for your telecom agents
Quickly train new recruits and increase your customer service performance tenfold.
Improve your average handle time (AHT)
By finding the right information faster, you can respond to the customer in a timely manner. And you reduce the reopen rate !
Limit team turnover
Simplify your team's work environment by eliminating the need to switch from one tool to another.
Reduce incoming tickets by 40%.
Clients are autonomous in their search for solutions and only need to call your customer support agents if they face a complex issue.
The best omnichannel knowledge base
Real solutions for real customer relationship challenges
Benefit from up-to-date knowledge distributed in an omnichannel and intelligent way.
Decision tree
Mobile configuration, blocked SIM card, claim... Guide your agents step by step to solve their customers' complex problems.
Intuitive interface
Mayday adapts itself to the uses of your knowledge base, whether it is used by your customer support agents via their contact tools, or by salespeople and technicians in the field via a tablet.
Help Center
A simple question ? An overwhelmed contact center ? Customers can solve their problems by themselves thanks to the Mayday public knowledge base: a time-saver for them and you alike !
Dedicated knowledge managers at your service
Our knowledge management experts will walk you through the structuring and optimizing of your knowledge base.
Need numbers ?
Our customers in the telecom sector observe on average :
24% productivity gain on ticket resolution
Don't let your customer support agents waste time looking for the right knowledge.
48% training time decrease
Get new customer support agents up and running 2x as fast.
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18% CSAT improvement
Improve your first contact resolution rate and customer satisfaction.