Industry

Mayday for telecoms

Simplified knowledge management for telecom operators

Give your customer support agents a high standard experience in terms of knowledge accessibility and build customer loyalty by differentiating yourself through responsive customer service.

telecommunications knowledge base

Mayday for telecoms

Simplified knowledge management for telecom operators

telecommunications knowledge base
Portrait of

Give your customer support agents a high standard experience in terms of knowledge accessibility and build customer loyalty by differentiating yourself through responsive customer service.

telecommunications knowledge base

@

The right knowledge at the right time in the right place for your telecom agents

Quickly train new recruits and increase your customer service performance tenfold.

Illustration of Mayday for telecoms

Improve your average handle time (AHT)

By finding the right information faster, you can respond to the customer in a timely manner. And you reduce the reopen rate !

Limit team turnover

Simplify your team's work environment by eliminating the need to switch from one tool to another.

Reduce incoming tickets by 40%.

Clients are autonomous in their search for solutions and only need to call your customer support agents if they face a complex issue.

The best omnichannel knowledge base

tested and adopted by over 30,000 agents

Real solutions for real customer relationship challenges

Benefit from up-to-date knowledge distributed in an omnichannel and intelligent way.

1

Decision tree

Mobile configuration, blocked SIM card, claim... Guide your agents step by step to solve their customers' complex problems.

2

Intuitive interface

Mayday adapts itself to the uses of your knowledge base, whether it is used by your customer support agents via their contact tools, or by salespeople and technicians in the field via a tablet.

3

Help Center

A simple question ? An overwhelmed contact center ? Customers can solve their problems by themselves thanks to the Mayday public knowledge base: a time-saver for them and you alike !

Dedicated knowledge managers at your service

Our knowledge management experts will walk you through the structuring and optimizing of your knowledge base.

Need numbers ?

Our customers in the telecom sector observe on average :

24% productivity gain on ticket resolution

Don't let your customer support agents waste time looking for the right knowledge.

48% training time decrease

Get new customer support agents up and running 2x as fast.

18% CSAT improvement

Improve your first contact resolution rate and customer satisfaction.

Previous
No items found.
Next