Mayday for insurance and mutuals

Simplified knowledge management for insurance organizations

mutual insurance knowledge base
Portrait of Marc-Antoine Demorel

Deliver up-to-date knowledge to your customer support agents and make it easy for them to search through your processes.

mutual insurance knowledge base

Mayday is a great tool to have really strong teams and a product with a lot more self serve !

Marc-Antoine Demorel
Customer Relationship Manager

The right knowledge at the right time in the right place in your organization

Walk your teams through a better understanding of your processes and the specificities of your business to provide quality answers to your customers.

Illustration of Mayday for insurance and mutual companies

Gain 24% productivity on resolution

Thanks to centralized content, powerful search engine and automatic suggestions, your customer support agents can quickly find the right knowledge and spend less time looking for information.

Deliver knowledge where users need it

CRM, Ticketing, Chatbot... Mayday delivers knowledge in the contact tools of your customer support agents.

Ensure a good brand image

Your messages are consistent across all customer communication channels and you receive the information right away when an update is needed.

The best omnichannel knowledge base

tested and adopted by over 30,000 agents

Real solutions for real customer relationship challenges

Benefit from up-to-date knowledge distributed in an omnichannel and intelligent way in your knowledge base software.


Decision tree

Water damage, car accident, dental care reimbursement... Guide your customer support agents step by step to solve their clients' complex issues.


Augmented search

The Mayday search engine powered by artificial intelligence helps your agents find their way through thousands of business processes and content to answer customers faster.


Obsolescence management

The regulatory constraints imposed on insurance organizations change frequently. Make sure your content is up to date by setting check dates to receive automated alerts and update knowledge for your customer support agents.

Dedicated knowledge managers at your service

Our knowledge management experts will walk you through the structuring and optimizing of your knowledge base.

Need numbers ?

Our clients in the insurance industry observe on average :

24% productivity gain on ticket resolution

Don't let your customer support agents waste time looking for the right knowledge.

48% training time decrease

Get new customer support agents up and running 2x as fast.

18% CSAT improvement

Improve your first contact resolution rate and customer satisfaction.