Mayday for insurance and mutuals

Simplified knowledge management for insurance organizations

mutual insurance knowledge base
Portrait of Marc-Antoine Demorel

Deliver up-to-date knowledge to your customer support agents and make it easy for them to search through your processes.

mutual insurance knowledge base

Mayday is a great tool to have really strong teams and a product with a lot more self serve !

Marc-Antoine Demorel
Customer Relationship Manager

The right knowledge at the right time in the right place in your organization

Walk your teams through a better understanding of your processes and the specificities of your business to provide quality answers to your customers.

Illustration of Mayday for insurance and mutual companies

Gain 24% productivity on resolution

Thanks to centralized content, powerful search engine and automatic suggestions, your customer support agents can quickly find the right knowledge and spend less time looking for information.

Deliver knowledge where users need it

CRM, Ticketing, Chatbot... Mayday delivers knowledge in the contact tools of your customer support agents.

Ensure a good brand image

Your messages are consistent across all customer communication channels and you receive the information right away when an update is needed.

The ultimate Knowledge Base Software

tested and approuved by over 30,000 customer specialists

Streamlined solutions for seamless customer relations

Unlock the power of up-to-date knowledge, intelligently distributed through your omnichannel Knowledge Base Software.


Decision tree

Water damage, car accident, dental care reimbursement... Guide your customer support agents step by step to solve their clients' complex issues.


Augmented search

The Mayday search engine powered by artificial intelligence helps your agents find their way through thousands of business processes and content to answer customers faster.


Obsolescence management

The regulatory constraints imposed on insurance organizations change frequently. Make sure your content is up to date by setting check dates to receive automated alerts and update knowledge for your customer support agents.

Mayday - at your service

Our dedicated knowledge managers will help you customize your knowledge base.

The numbers speak for themselves

Our clients in the insurance industry observe on average :

24% faster ticket resolution

Customer support agents have instant access to relevant knowledge.

48% reduction in training time

Onboard new customer support agents in half the time.

18% CSAT improvement

Improve your first contact resolution rate and boost customer satisfaction.