Mayday for insurance and mutuals
Simplified knowledge management for insurance organizations
Deliver up-to-date knowledge to your customer support agents and make it easy for them to search through your processes.
Mayday is a great tool to have really strong teams and a product with a lot more self serve !
The right knowledge at the right time in the right place in your organization
Walk your teams through a better understanding of your processes and the specificities of your business to provide quality answers to your customers.
Gain 24% productivity on resolution
Thanks to centralized content, powerful search engine and automatic suggestions, your customer support agents can quickly find the right knowledge and spend less time looking for information.
Deliver knowledge where users need it
CRM, Ticketing, Chatbot... Mayday delivers knowledge in the contact tools of your customer support agents.
Ensure a good brand image
Your messages are consistent across all customer communication channels and you receive the information right away when an update is needed.
The ultimate Knowledge Base Software
Streamlined solutions for seamless customer relations
Unlock the power of up-to-date knowledge, intelligently distributed through your omnichannel Knowledge Base Software.
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Decision tree
Water damage, car accident, dental care reimbursement... Guide your customer support agents step by step to solve their clients' complex issues.
Augmented search
The Mayday search engine powered by artificial intelligence helps your agents find their way through thousands of business processes and content to answer customers faster.
Obsolescence management
The regulatory constraints imposed on insurance organizations change frequently. Make sure your content is up to date by setting check dates to receive automated alerts and update knowledge for your customer support agents.
Mayday - at your service
Our dedicated knowledge managers will help you customize your knowledge base.
The numbers speak for themselves
Our clients in the insurance industry observe on average :
24% faster ticket resolution
Customer support agents have instant access to relevant knowledge.
48% reduction in training time
Onboard new customer support agents in half the time.
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18% CSAT improvement
Improve your first contact resolution rate and boost customer satisfaction.
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Mayday is a great tool to have really strong teams and a product with a lot more self serve !
