Mayday for insurance and mutuals
Simplified knowledge management for insurance organizations
Deliver up-to-date knowledge to your customer support agents and make it easy for them to search through your processes.
Mayday is a great tool to have really strong teams and a product with a lot more self serve !
The right knowledge at the right time in the right place in your organization
Walk your teams through a better understanding of your processes and the specificities of your business to provide quality answers to your customers.
Gain 24% productivity on resolution
Thanks to centralized content, powerful search engine and automatic suggestions, your customer support agents can quickly find the right knowledge and spend less time looking for information.
Deliver knowledge where users need it
CRM, Ticketing, Chatbot... Mayday delivers knowledge in the contact tools of your customer support agents.
Ensure a good brand image
Your messages are consistent across all customer communication channels and you receive the information right away when an update is needed.
The best omnichannel knowledge base
Real solutions for real customer relationship challenges
Benefit from up-to-date knowledge distributed in an omnichannel and intelligent way in your knowledge base software.
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Decision tree
Water damage, car accident, dental care reimbursement... Guide your customer support agents step by step to solve their clients' complex issues.
Augmented search
The Mayday search engine powered by artificial intelligence helps your agents find their way through thousands of business processes and content to answer customers faster.
Obsolescence management
The regulatory constraints imposed on insurance organizations change frequently. Make sure your content is up to date by setting check dates to receive automated alerts and update knowledge for your customer support agents.
Dedicated knowledge managers at your service
Our knowledge management experts will walk you through the structuring and optimizing of your knowledge base.
Need numbers ?
Our clients in the insurance industry observe on average :
24% productivity gain on ticket resolution
Don't let your customer support agents waste time looking for the right knowledge.
48% training time decrease
Get new customer support agents up and running 2x as fast.
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18% CSAT improvement
Improve your first contact resolution rate and customer satisfaction.
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Mayday is a great tool to have really strong teams and a product with a lot more self serve !
