Mayday AI, the intelligent co-pilot of your customer service
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Optimize your content, generate articles, suggest answers... Increase the power of your knowledge base with artificial intelligence.
Unlock the full potential of your knowledge with artificial intelligence.
Editors spend a significant amount of time creating and updating knowledge.
Not all consultants use the knowledge base, or at least effectively.
Customers call your service for their questions, simple because the search for an answer is too complex.
The only source of truth. 100% reliable.
Your knowledge base is your customer service's unique reference. Make sure it is optimized: healthy, up-to-date and complete.
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Create and optimize your knowledge. Effortlessly.
Effortlessly create content that consultants and customers can browse in seconds, tailored to your editorial guidelines. Your knowledge managers improve their productivity and the quality of knowledge.
Answers to their questions. In record time.
Spelling, language, vocabulary... It doesn't matter! Mayday understands your consultants' and clients' questions and offers them the right answer. Sometimes even before they ask.
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Their customer services use Mayday on a daily basis
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For the 5,000 Fnac Darty employees in call centers, stores, workshops or at home, the tool saves precious time and represents a guarantee of efficiency and additional satisfaction for our customers.
Mayday brings a clear and reliable knowledge to customer services thanks to a simple administration and a whole series of performance indicators.
It is Mayday's interest to give advisors time to focus on customers rather than seeking knowledge, thus optimizing this ratio between time spent in production and time spent useful to the customer.
We noted a clear enthusiasm from our customer support agents for Mayday, that we haven't noted for other tools, mainly because of its ease of use.
Mayday allows, thanks to its Google Chrome extension, to have on the same screen the conversation with the customer and the knowledge base.
For the customer support team to be responsive, the knowledge base must be accessible and up to date. That's where Mayday comes in !
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The first reflex is to ask your neighbor... who is also new! Consequence? Wasted time and stress. Now, customer reps use Mayday and quickly quickly the answer.
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On the customer service side, the customer reps navigate easily in the tool, integrated in their interface. On the admin side, adding a large volume of knowledge on Mayday is very simple, fast and intuitive. A real all-in-one solution!
Decision trees allow new customer reps to find solutions to either simple either complex cases.
The advantage of Mayday for Colissimo Post: a tool that centralizes everything! For the editors: the harmonization of their content writing rules. For the advisors: a fast access from their workstation, integrated to the browser and the CRM.
Mayday allows us to optimize and simplify the access to the resolution procedures brought to our customers, by centralizing them.
It's as easy as that : you have a question, you go to Mayday.
The implementation of Mayday knowledge base is one of the most effective projects I have ever seen implemented. And the result is totally up to our requirements ! I recommend and have already recommended !
Mayday is simple, complete and intuitive! Our employees immediately handled the tool and it allowed us to quickly and significantly boost our customer service level and optimized communication with our providers.
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Mayday is a great tool to have really strong teams and a product with a lot more self serve !
Frequently asked questions
Do you use ChatGPT to develop these features?
Mayday has a dedicated AI team of data scientists whose mission is to implement the best features, with or without ChatGPT.
With ChatGPT, it is indeed possible to test AI features in a few days, where before it took a few months. Ideal for measuring the customer value they generate! Once the value of the features has been proven, there are often better technologies than GPT to integrate them into the product permanently.
How is AI-related data managed and stored in Mayday?
Data is hosted and processed by our Microsoft Azure cloud provider in Western Europe, Amsterdam.
