Mayday for banks

Simplified knowledge management for financial services companies

Portrait of Diane Ndeke

Centralize your knowledge and deliver it to your customer support agents to better serve your end customer.

For the customer support team to be responsive, the knowledge base must be accessible and up to date. That's where Mayday comes in !

Diane Ndeke
Knowledge Operations Manager

The right knowledge at the right time in the right place in your bank

Quickly train your new recruits and increase your customer service performance tenfold

Illustration of Mayday for banks

Gain 24% productivity on resolution

Thanks to centralized content, powerful search engine and automatic suggestions, your customer support agents can quickly find the right knowledge and spend less time looking for information.

Deliver knowledge where users need it

CRM, Ticketing, Chatbot... Mayday delivers knowledge in the contact tools of your customer support agents.

Reduce training time by 48%

Your customer support agents no longer ask their neighbor for the answer but consult their intelligent knowledge base, directly from their contact tools.

The best omnichannel knowledge base

tested and adopted by over 30,000 agents

Real solutions for real customer relationship challenges

Benefit from up-to-date knowledge distributed in an omnichannel and intelligent way in your knowledge base software.


Decision trees

Stolen bank card, opening of a bank account, information on card limits... Guide your customer support agents step by step to solve their clients' complex issues.



Content has been updated ? Share the information in real time with your customer support agents and track the read rate of your notification.


Obsolescence management

Standards and processes are evolving rapidly in the banking industry. Set verification dates to receive automated alerts and update knowledge for your customer support agents.

Dedicated knowledge managers at your service

Our knowledge management experts will walk you through the structuring and optimizing of your knowledge base.

Need numbers ?

Our banking clients observe on average :

24% productivity gain on ticket resolution

Don't let your customer support agents waste time looking for the right knowledge.

48% training time decrease

Get new customer support agents up and running 2x as fast.

18% CSAT improvement

Improve your first contact resolution rate and customer satisfaction.

Nickel logo

The implementation of Mayday knowledge base is one of the most effective projects I have ever seen implemented. And the result is totally up to our requirements ! I recommend and have already recommended ! 

Portrait of Anne-Laure Dorize
Anne-Laure Dorize
Training and Quality Manager
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