Mayday for banks
Simplified knowledge management for financial services companies
Centralize your knowledge and deliver it to your customer support agents to better serve your end customer.
For the customer support team to be responsive, the knowledge base must be accessible and up to date. That's where Mayday comes in !
The right knowledge at the right time in the right place in your bank
Quickly train your new recruits and increase your customer service performance tenfold
Gain 24% productivity on resolution
Thanks to centralized content, powerful search engine and automatic suggestions, your customer support agents can quickly find the right knowledge and spend less time looking for information.
Deliver knowledge where users need it
CRM, Ticketing, Chatbot... Mayday delivers knowledge in the contact tools of your customer support agents.
Reduce training time by 48%
Your customer support agents no longer ask their neighbor for the answer but consult their intelligent knowledge base, directly from their contact tools.
The best omnichannel knowledge base
Real solutions for real customer relationship challenges
Benefit from up-to-date knowledge distributed in an omnichannel and intelligent way in your knowledge base software.
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Decision trees
Stolen bank card, opening of a bank account, information on card limits... Guide your customer support agents step by step to solve their clients' complex issues.
Notifications
Content has been updated ? Share the information in real time with your customer support agents and track the read rate of your notification.
Obsolescence management
Standards and processes are evolving rapidly in the banking industry. Set verification dates to receive automated alerts and update knowledge for your customer support agents.
Dedicated knowledge managers at your service
Our knowledge management experts will walk you through the structuring and optimizing of your knowledge base.
Need numbers ?
Our banking clients observe on average :
24% productivity gain on ticket resolution
Don't let your customer support agents waste time looking for the right knowledge.
48% training time decrease
Get new customer support agents up and running 2x as fast.
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18% CSAT improvement
Improve your first contact resolution rate and customer satisfaction.
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The implementation of Mayday knowledge base is one of the most effective projects I have ever seen implemented. And the result is totally up to our requirements ! I recommend and have already recommended !
