Over 100 customer services have already placed their trust in us

Knowledge accessible from all your internal and external tools

mayday

Using the Mayday our clients typically experience...

24% faster ticket resolution

Customer support agents have instant access to relevant knowledge.

48% reduction in training time

Onboard new customer support agents in half the time.

40% reduction in incoming tickets

Customers can resolve their product or service issues on their own.

18% CSAT improvement

Improve your first contact resolution rate and boost customer satisfaction.

Previous
Rakuten logo

We were looking for a simple, scalable tool, and Mayday came up with an intuitive, easy-to-use solution.

Portrait of Loïc Peeters
Loïc Peeters
Head of User Care
@
Rakuten
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Rakuten logo

Mayday is a very simple and agile solution for creating and editing content on the administrator side, as well as viewing and consuming that content on the operational side.

Portrait of Carole Laetitia Kimbouana
Carole Laetitia Kimbouana
User Care Method Leader
@
Rakuten
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Fnac Darty logo

For the 5,000 Fnac Darty employees in call centers, stores, workshops or at home, the tool saves precious time and represents a guarantee of efficiency and additional satisfaction for our customers.

Mehdi Dahmani's portrait
Mehdi Dahmani
Director of Operations
@
Fnac Darty
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Edenred logo

Mayday brings a clear and reliable knowledge to customer services thanks to a simple administration and a whole series of performance indicators.

Portrait of Arthur Mimoun
Arthur Mimoun
Training Quality Manager
@
Edenred
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Edenred logo

It is Mayday's interest to give advisors time to focus on customers rather than seeking knowledge, thus optimizing this ratio between time spent in production and time spent useful to the customer.

Portrait of Damien Nuyttens
Damien Nuyttens
Director of Customer Experience and Operations
@
Edenred
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Roole logo

We noted a clear enthusiasm from our customer support agents for Mayday, that we haven't noted for other tools, mainly because of its ease of use.

Amandine Fournier's portrait
Amandine Fournier
Process manager
@
Roole
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Qonto logo

Mayday allows, thanks to its Google Chrome extension, to have on the same screen the conversation with the customer and the knowledge base.

Portrait of Diane Ndeke
Diane Ndeke
Knowledge Operations Manager
@
Qonto
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Qonto logo

For the customer support team to be responsive, the knowledge base must be accessible and up to date. That's where Mayday comes in !

Portrait of Diane Ndeke
Diane Ndeke
Knowledge Operations Manager
@
Qonto
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Doctolib logo

The first reflex is to ask your neighbor... who is also new! Consequence? Wasted time and stress. Now, customer reps use Mayday and quickly quickly the answer.

Portrait of Cédric Blum
Cédric Blum
Customer Care Director
@
Doctolib
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Nickel logo

On the customer service side, the customer reps navigate easily in the tool, integrated in their interface. On the admin side, adding a large volume of knowledge on Mayday is very simple, fast and intuitive. A real all-in-one solution!

Portrait of Anne-Laure Dorize
Anne-Laure Dorize
Training and quality manager
@
Nickel
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Edenred logo

Mayday’s decision trees enable less experienced customer reps to easily solve more complex cases.

Portrait of Damien Nuyttens
Damien Nuyttens
Director of Customer Experience and Operations
@
Edenred
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La Poste Colissimo logo

The advantage of Mayday for Colissimo Post: a tool that centralizes everything! For the editors: the harmonization of their content writing rules. For the advisors: a fast access from their workstation, integrated to the browser and the CRM.

Portrait of Christophe Liénard
Christophe Liénard
Project Manager to the Contracting Authority (ACA)
@
La Poste Colissimo
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Fnac Darty logo

Mayday allows us to optimize and simplify the access to the resolution procedures brought to our customers, by centralizing them.

Mehdi Dahmani's portrait
Mehdi Dahmani
Director of Operations
@
Fnac Darty
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Doctolib logo

It's as easy as that : you have a question, you go to Mayday.

Portrait of Cédric Blum
Cédric Blum
Customer Care Director
@
Doctolib
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Nickel logo

The implementation of Mayday knowledge base is one of the most effective projects I have ever seen implemented. And the result is totally up to our requirements ! I recommend and have already recommended ! 

Portrait of Anne-Laure Dorize
Anne-Laure Dorize
Training and Quality Manager
@
Nickel
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Hiflow logo

Mayday is simple, complete and intuitive! Our employees immediately handled the tool and it allowed us to quickly and significantly boost our customer service level and optimized communication with our providers.

Portrait of Nicolas Thouvenin
Nicolas Thouvenin
Operations Team Leader & International Rollout Manager
@
Hiflow
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Next

Before switching to AI, square away your business knowledge

Centralize

Consolidate your business knowledge in one powerful solution, making Mayday's knowledge base the go-to source of truth for all your collaborators.

Say goodbye to the hassle of juggling multiple tools like Sharepoint, Wiki, intranet, and documents, and embrace the simplicity and efficiency of Mayday.

Harmonize

Empower your company with up-to-date and consistent knowledge, easily accessible and consumed by agents, ensuring top-notch customer support.

Say farewell to Powerpoint, PDFs, or Word documents, and embrace the interactive articles and decision trees that Mayday offers for a seamless knowledge-sharing experience.

Deliver

Access knowledge effortlessly, right when you need it during customer interactions, delivered directly into the advisor's workspace.

Leverage our AI-enhanced search engine and intelligent content suggestions to enhance response speed and quality.

Unleash the power of an omnichannel knowledge base

Your knowledge base, disseminated across all channels, becomes your company's single source of truth, responding to a wide range of use cases.

Enhance your customer service quality and speed by centralizing all your knowledge in a single platform for your customer agents.

Enable your customers to find solutions to simple problems on their own and relieve your customer service department with our help center software, offering a branded FAQ and more.

Streamline decision-making for your agents and clients by structuring complex problems with intuitive decision trees or diagnostics.

Simplify onboarding for new recruits, even in remote settings, by providing a comprehensive and up-to-date knowledge base, facilitating communication through a notification system, and gathering valuable feedback.

Supercharge your contact, ticketing, chatbot, calling, and CRM tools with contextualized knowledge through intelligent suggestions and an ever-accessible search engine.

Your knowledge where you need it !
Mayday integrates with all your tools in one click.

Zendesk logo
Zendesk
Genesys Logo
Genesys
Salesforce logo
Salesforce
Microsoft Dynamics logo
Microsoft Dynamics
Intercom logo
Intercom
Freshworks Logo
Freshworks
Oracle logo
Oracle
Front logo
Front
Aircall logo
Aircall
Ringcentral logo
Ringcentral
Nice logo
Nice
iAdvize logo
iAdvize
Talkdesk logo
Talkdesk
Slack logo
Slack
Odigo Logo
Odigo

Our success pillars

1

A dedicated team of experienced Knowledge Managers for your success

Elevate your knowledge base with the guidance of our experienced Knowledge Managers. Benefit from knowledge audits, best practices sharing, training, and personalized roadmaps to optimize your knowledge base and achieve your goals.

2

Plug and play integration and express knowledge import for seamless implementation

Streamline your team's performance and customer service with a Mayday Knowledge Base. No need to worry about time or resources, as our automated importers effortlessly retrieve and organize your knowledge.

3

Knowledge boosted by the power of artificial intelligence

Optimize your content, generate articles, suggest answers... Increase the power of your knowledge base with artificial intelligence. Find out more.