Mayday for software and applications

Simplified knowledge management for digital companies

knowledge base software app
Portrait of Cédric Blum

Reduce the ramp-up time for your customer support agents and improve your CSAT by improving the access to knowledge.

knowledge base software app

It's as easy as that : you have a question, you go to Mayday.

Cédric Blum
Customer Care Director

The right knowledge at the right time in the right place in your tools

Quickly train new recruits and increase your customer service performance tenfold.

Illustration of Mayday for software and applications

Increase the CSAT by 18%.

The customer gets a quicker answer to his problem, thanks to the agent or to your augmented FAQ.

Limit team turnover

Simplify your team's work environment by eliminating the need to switch from one tool to another.

Reduce training time by 48%

Your customer support agents no longer ask their neighbor for the answer but consult their intelligent knowledge base, directly from their contact tools.

The ultimate Knowledge Base Software

tested and approuved by over 30,000 customer specialists

Streamlined solutions for seamless customer relations

Unlock the power of up-to-date knowledge, intelligently distributed through your omnichannel Knowledge Base Software.


Integration within your tools

Mayday connects to your contact tools and your CRM to facilitate the follow-up of the tickets and to deliver the knowledge in the workspace of the agent.


Help Center

Customers can solve simple issues on their own thanks to the Mayday FAQ : a time-saver for them and you alike !



Analyze the behaviors of your agents to detect training needs and the use of knowledge to identify content to update or optimize.

Mayday - at your service

Our dedicated knowledge managers will help you customize your knowledge base.

The numbers speak for themselves

Software and applications that use Mayday observe on average :

24% faster ticket resolution

Customer support agents have instant access to relevant knowledge.

48% reduction in training time

Onboard new customer support agents in half the time.

18% CSAT improvement

Improve your first contact resolution rate and boost customer satisfaction.