Mayday for software and applications
Simplified knowledge management for digital companies
Reduce the ramp-up time for your customer support agents and improve your CSAT by improving the access to knowledge.
.svg)
Mayday for software and applications
Simplified knowledge management for digital companies
Reduce the ramp-up time for your customer support agents and improve your CSAT by improving the access to knowledge.
It's as easy as that : you have a question, you go to Mayday.
The right knowledge at the right time in the right place in your tools
Quickly train new recruits and increase your customer service performance tenfold.
Increase the CSAT by 18%.
The customer gets a quicker answer to his problem, thanks to the agent or to your augmented FAQ.
Limit team turnover
Simplify your team's work environment by eliminating the need to switch from one tool to another.
Reduce training time by 48%
Your customer support agents no longer ask their neighbor for the answer but consult their intelligent knowledge base, directly from their contact tools.
The best omnichannel knowledge base
Real solutions for real customer relationship challenges
Benefit from up-to-date knowledge distributed in an omnichannel and intelligent way.
Integration within your tools
Mayday connects to your contact tools and your CRM to facilitate the follow-up of the tickets and to deliver the knowledge in the workspace of the agent.
Help Center
Customers can solve simple issues on their own thanks to the Mayday FAQ : a time-saver for them and you alike !
Dashboards
Analyze the behaviors of your agents to detect training needs and the use of knowledge to identify content to update or optimize.
Dedicated knowledge managers at your service
Our knowledge management experts will walk you through the structuring and optimizing of your knowledge base.
Need numbers ?
Software and applications that use Mayday observe on average :
24% productivity gain on ticket resolution
Don't let your customer support agents waste time looking for the right knowledge.
48% training time decrease
Get new customer support agents up and running 2x as fast.
.svg){kind=icon}
18% CSAT improvement
Improve your first contact resolution rate and customer satisfaction.
.svg)
Mayday is a great tool to have really strong teams and a product with a lot more self serve !
For the customer support team to be responsive, the knowledge base must be accessible and up to date. That's where Mayday comes in !
