Mayday for software and applications
Simplified knowledge management for digital companies
Reduce the ramp-up time for your customer support agents and improve your CSAT by improving the access to knowledge.
It's as easy as that : you have a question, you go to Mayday.
The right knowledge at the right time in the right place in your tools
Quickly train new recruits and increase your customer service performance tenfold.
Increase the CSAT by 18%.
The customer gets a quicker answer to his problem, thanks to the agent or to your augmented FAQ.
Limit team turnover
Simplify your team's work environment by eliminating the need to switch from one tool to another.
Reduce training time by 48%
Your customer support agents no longer ask their neighbor for the answer but consult their intelligent knowledge base, directly from their contact tools.
The ultimate Knowledge Base Software
Streamlined solutions for seamless customer relations
Unlock the power of up-to-date knowledge, intelligently distributed through your omnichannel Knowledge Base Software.
.svg)
Integration within your tools
Mayday connects to your contact tools and your CRM to facilitate the follow-up of the tickets and to deliver the knowledge in the workspace of the agent.
Help Center
Customers can solve simple issues on their own thanks to the Mayday FAQ : a time-saver for them and you alike !
Dashboards
Analyze the behaviors of your agents to detect training needs and the use of knowledge to identify content to update or optimize.
Mayday - at your service
Our dedicated knowledge managers will help you customize your knowledge base.
The numbers speak for themselves
Software and applications that use Mayday observe on average :
24% faster ticket resolution
Customer support agents have instant access to relevant knowledge.
48% reduction in training time
Onboard new customer support agents in half the time.
.svg){kind=icon}
18% CSAT improvement
Improve your first contact resolution rate and boost customer satisfaction.
.svg)
Mayday is a great tool to have really strong teams and a product with a lot more self serve !
For the customer support team to be responsive, the knowledge base must be accessible and up to date. That's where Mayday comes in !
