Industry

Mayday for software and applications

Simplified knowledge management for digital companies

Reduce the ramp-up time for your customer support agents and improve your CSAT by improving the access to knowledge.

knowledge base software app

Mayday for software and applications

Simplified knowledge management for digital companies

knowledge base software app
Portrait of Cédric Blum

Reduce the ramp-up time for your customer support agents and improve your CSAT by improving the access to knowledge.

knowledge base software app

It's as easy as that : you have a question, you go to Mayday.

Cédric Blum
Customer Care Director
@
Doctolib

The right knowledge at the right time in the right place in your tools

Quickly train new recruits and increase your customer service performance tenfold.

Illustration of Mayday for software and applications

Increase the CSAT by 18%.

The customer gets a quicker answer to his problem, thanks to the agent or to your augmented FAQ.

Limit team turnover

Simplify your team's work environment by eliminating the need to switch from one tool to another.

Reduce training time by 48%

Your customer support agents no longer ask their neighbor for the answer but consult their intelligent knowledge base, directly from their contact tools.

The best omnichannel knowledge base

tested and adopted by over 30,000 agents

Real solutions for real customer relationship challenges

Benefit from up-to-date knowledge distributed in an omnichannel and intelligent way.

1

Integration within your tools

Mayday connects to your contact tools and your CRM to facilitate the follow-up of the tickets and to deliver the knowledge in the workspace of the agent.

2

Help Center

Customers can solve simple issues on their own thanks to the Mayday FAQ : a time-saver for them and you alike !

3

Dashboards

Analyze the behaviors of your agents to detect training needs and the use of knowledge to identify content to update or optimize.

Dedicated knowledge managers at your service

Our knowledge management experts will walk you through the structuring and optimizing of your knowledge base.

Need numbers ?

Software and applications that use Mayday observe on average :

24% productivity gain on ticket resolution

Don't let your customer support agents waste time looking for the right knowledge.

48% training time decrease

Get new customer support agents up and running 2x as fast.

18% CSAT improvement

Improve your first contact resolution rate and customer satisfaction.