Mayday for outsourcers

Simplified knowledge management for contact centers

call center knowledge base
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Ensure an equivalent level of access to knowledge between your client's internal agents and your customer support agents.

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call center knowledge base

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The right knowledge at the right time in the right place in your contact center

Create, centralize and deliver knowledge to your customer support agents in all their contact tools.

Illustration of Mayday for outsourcers

Limit team turnover

Simplify your team's work environment by eliminating the need to switch from one tool to another.

Increase the CSAT by 18%.

The customer gets a quicker answer to his problem, thanks to the agent or to your augmented FAQ.

Gain 24% productivity on resolution

Thanks to centralized content, powerful search engine and automatic suggestions, your customer support agents can quickly find the right knowledge and spend less time looking for information.

Discover how Mayday is revolutionizing customer service

The ultimate Knowledge Base Software

+ over 150 companies already place their trust in mayday

Streamlined solutions for seamless customer relations

Unlock the power of up-to-date knowledge, intelligently distributed through your omnichannel Knowledge Base Software.

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1

Co-construction

Provide your teams with an intelligent knowledge base co-constructed by you and your client. Maximize productivity and quality of service with didactic content (articles and decision trees), all instantly accessible via an AI-enhanced search engine.

2

Notifications

Has a procedure changed or is an event disrupting activity ? Share the information in real time with your customer support agents and track the inclusion rate with Mayday notifications and alerts.

3

Dashboards & Analytics

Analyze the performance and behavior of your agents to detect training needs. Study the content of the knowledge base and the research done to expand it over time and offer the necessary knowledge to your teams.

Mayday - at your service

Our dedicated knowledge managers will help you customize your knowledge base.

The numbers speak for themselves

Our outsourcer clients observe on average :

24% faster ticket resolution

Customer support agents have instant access to relevant knowledge.

48% reduction in training time

Onboard new customer support agents in half the time.

18% CSAT improvement

Improve your first contact resolution rate and boost customer satisfaction.

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Mayday AI, the intelligent co-pilot of your customer service

Optimize your content, generate articles, suggest answers... Increase the power of your knowledge base with artificial intelligence.

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Over 100 customer services have already placed their trust in us

Unlock the full potential of your knowledge with artificial intelligence.

Knowledge managers

Editors spend a significant amount of time creating and updating knowledge.

AGENTS

Agents don’t all use the knowledge base—or at least not efficiently.

CUSTOMERS

Clients call your support service for simple questions because finding answers is not as seamsless as it should be.

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The only source of truth. 100% reliable.

Your knowledge base is the single source of truth for your customer service. Ensure it’s optimized: clear, up-to-date, and complete.

Automatic related content feature
Duplicate feature

Create and optimize your knowledge. Effortlessly.

Effortlessly create content that consultants and customers can browse in seconds, tailored to your editorial guidelines. Your knowledge managers improve their productivity and the quality of knowledge.

Summary feature
Correct tone feature
Translation feature

Answers to their questions. In record time.

Spelling, language, vocabulary... It doesn't matter! Mayday understands your consultants' and clients' questions and offers them the right answer. Sometimes even before they ask.

Ask Mayday feature
Automations feature

Their customer services use Mayday on a daily basis

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France TV logo

Mayday's support is regular and responsive. We often receive suggestions for improvement, and there's a real follow-up. The CSMs are present, we have frequent meetings, and we feel we're being listened to. It's not just a tool we use in our own corner, there's a real link with the Mayday team.

Portrait of Stéphane RUIZ
Stéphane RUIZ
Deputy Head of France Télévisions Customer Service - Relationship Marketing Department
@
France TV
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France Mutuelle logo

To sum up our relationship with Mayday in three words, I'd say: trust, innovation and simplicity. We really trust the tool because of its simplicity. It's an innovative tool that's constantly evolving, especially with AI. And this simplicity plays a key role in getting advisors on board.

Portrait of Emmanuelle HEULLANT
Emmanuelle HEULLANT
Loyalty Manager - Sales Department - Member Experience
@
France Mutuelle
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Konecta logo

With Mayday, we were able to meet our commitments in terms of processing quality, compliance, responsiveness, anticipation and management. My feeling is that we made no mistake in choosing Mayday.

Portrait of Corinne Descombes
Corinne Descombes
Project Manager in the Sales and Marketing Department of Konecta French Speaking Market.
@
Konecta
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Indy logo

Customers are impressed by the quality of our service. I think this is thanks to Mayday, because they see that we respond quickly and accurately. The advisors have the information in front of them and can retrieve it very quickly, providing a very comprehensive response, which reinforces our customers' positive impression.

Portrait of Grégoire Mourlevat
Grégoire Mourlevat
Head of back-office
@
Indy
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Ankorstore logo

Today, Mayday has become our knowledge base, both internally (for our agents) and externally (for our customers). It has become the brain where we have stored all our knowledge.

Portrait of Yannick Voit
Yannick Voit
CX Strategy and Operation Manager
@
Ankorstore
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Rakuten logo

We were looking for a simple, scalable tool, and Mayday came up with an intuitive, easy-to-use solution.

Portrait of Loïc Peeters
Loïc Peeters
Head of User Care
@
Rakuten
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Rakuten logo

Mayday is a very simple and agile solution for creating and editing content on the administrator side, as well as viewing and consuming that content on the operational side.

Portrait of Carole Laetitia Kimbouana
Carole Laetitia Kimbouana
User Care Method Leader
@
Rakuten
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Fnac Darty logo

For the 5,000 Fnac Darty employees in call centers, stores, workshops or at home, the tool saves precious time and represents a guarantee of efficiency and additional satisfaction for our customers.

Mehdi Dahmani's portrait
Mehdi Dahmani
Director of Operations
@
Fnac Darty
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Edenred logo

Mayday brings a clear and reliable knowledge to customer services thanks to a simple administration and a whole series of performance indicators.

Portrait of Arthur Mimoun
Arthur Mimoun
Training Quality Manager
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Edenred
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Edenred logo

It is Mayday's interest to give advisors time to focus on customers rather than seeking knowledge, thus optimizing this ratio between time spent in production and time spent useful to the customer.

Portrait of Damien Nuyttens
Damien Nuyttens
Director of Customer Experience and Operations
@
Edenred
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Roole logo

We noted a clear enthusiasm from our customer support agents for Mayday, that we haven't noted for other tools, mainly because of its ease of use.

Amandine Fournier's portrait
Amandine Fournier
Process manager
@
Roole
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Qonto logo

Mayday allows, thanks to its Google Chrome extension, to have on the same screen the conversation with the customer and the knowledge base.

Portrait of Diane Ndeke
Diane Ndeke
Knowledge Operations Manager
@
Qonto
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Qonto logo

For the customer support team to be responsive, the knowledge base must be accessible and up to date. That's where Mayday comes in !

Portrait of Diane Ndeke
Diane Ndeke
Knowledge Operations Manager
@
Qonto
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Doctolib logo

The first reflex is to ask your neighbor... who is also new! Consequence? Wasted time and stress. Now, customer reps use Mayday and quickly quickly the answer.

Portrait of Cédric Blum
Cédric Blum
Customer Care Director
@
Doctolib
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Nickel logo

On the customer service side, the customer reps navigate easily in the tool, integrated in their interface. On the admin side, adding a large volume of knowledge on Mayday is very simple, fast and intuitive. A real all-in-one solution!

Portrait of Anne-Laure Dorize
Anne-Laure Dorize
Training and quality manager
@
Nickel
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Edenred logo

Mayday’s decision trees enable less experienced customer reps to easily solve more complex cases.

Portrait of Damien Nuyttens
Damien Nuyttens
Director of Customer Experience and Operations
@
Edenred
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La Poste Colissimo logo

The advantage of Mayday for Colissimo Post: a tool that centralizes everything! For the editors: the harmonization of their content writing rules. For the advisors: a fast access from their workstation, integrated to the browser and the CRM.

Portrait of Christophe Liénard
Christophe Liénard
Project Manager to the Contracting Authority (ACA)
@
La Poste Colissimo
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Fnac Darty logo

Mayday allows us to optimize and simplify the access to the resolution procedures brought to our customers, by centralizing them.

Mehdi Dahmani's portrait
Mehdi Dahmani
Director of Operations
@
Fnac Darty
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Doctolib logo

It's as easy as that : you have a question, you go to Mayday.

Portrait of Cédric Blum
Cédric Blum
Customer Care Director
@
Doctolib
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Nickel logo

The implementation of Mayday knowledge base is one of the most effective projects I have ever seen implemented. And the result is totally up to our requirements ! I recommend and have already recommended ! 

Portrait of Anne-Laure Dorize
Anne-Laure Dorize
Training and Quality Manager
@
Nickel
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Hiflow logo

Mayday is simple, complete and intuitive! Our employees immediately handled the tool and it allowed us to quickly and significantly boost our customer service level and optimized communication with our providers.

Portrait of Nicolas Thouvenin
Nicolas Thouvenin
Operations Team Leader & International Rollout Manager
@
Hiflow
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Luko Logo

Mayday is a great tool to have really strong teams and a product with a lot more self serve !

Portrait of Marc-Antoine Demorel
Marc-Antoine Demorel
Customer Relationship Manager
@
Luko
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Frequently asked questions

Is any data transferred outside the EU?

Nondata is only processed in Microsoft Azure data centers in Europe, mainly in Paris, France.

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Are subcontractors involved in the processing?

No additional subcontractors are involved in data processing, Microsoft Azure is the only subcontractor involved in Mayday AI functionalities.

Where is the data processed?

Data is processed exclusively in Europe, mainly in France (Paris). All processing is carried out on resources hosted by Microsoft Azure.

The power of AI at your fingertips

Join the customer service revolution and increase your employees' productivity and your customers' satisfaction tenfold with Mayday AI!

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