Mayday for outsourcers
Simplified knowledge management for contact centers
Ensure an equivalent level of access to knowledge between your client's internal agents and your customer support agents.
The right knowledge at the right time in the right place in your contact center
Create, centralize and deliver knowledge to your customer support agents in all their contact tools.
Limit team turnover
Simplify your team's work environment by eliminating the need to switch from one tool to another.
Increase the CSAT by 18%.
The customer gets a quicker answer to his problem, thanks to the agent or to your augmented FAQ.
Gain 24% productivity on resolution
Thanks to centralized content, powerful search engine and automatic suggestions, your customer support agents can quickly find the right knowledge and spend less time looking for information.
The ultimate Knowledge Base Software
Streamlined solutions for seamless customer relations
Unlock the power of up-to-date knowledge, intelligently distributed through your omnichannel Knowledge Base Software.
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Co-construction
Provide your teams with an intelligent knowledge base co-constructed by you and your client. Maximize productivity and quality of service with didactic content (articles and decision trees), all instantly accessible via an AI-enhanced search engine.
Notifications
Has a procedure changed or is an event disrupting activity ? Share the information in real time with your customer support agents and track the inclusion rate with Mayday notifications and alerts.
Dashboards & Analytics
Analyze the performance and behavior of your agents to detect training needs. Study the content of the knowledge base and the research done to expand it over time and offer the necessary knowledge to your teams.
Mayday - at your service
Our dedicated knowledge managers will help you customize your knowledge base.
The numbers speak for themselves
Our outsourcer clients observe on average :
24% faster ticket resolution
Customer support agents have instant access to relevant knowledge.
48% reduction in training time
Onboard new customer support agents in half the time.
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18% CSAT improvement
Improve your first contact resolution rate and boost customer satisfaction.