Mayday for outsourcers

Simplified knowledge management for contact centers

call center knowledge base
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Ensure an equivalent level of access to knowledge between your client's internal agents and your customer support agents.

call center knowledge base

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The right knowledge at the right time in the right place in your contact center

Create, centralize and deliver knowledge to your customer support agents in all their contact tools.

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Limit team turnover

Simplify your team's work environment by eliminating the need to switch from one tool to another.

Increase the CSAT by 18%.

The customer gets a quicker answer to his problem, thanks to the agent or to your augmented FAQ.

Gain 24% productivity on resolution

Thanks to centralized content, powerful search engine and automatic suggestions, your customer support agents can quickly find the right knowledge and spend less time looking for information.

The best omnichannel knowledge base

tested and adopted by over 30,000 agents

Real solutions for real customer relationship challenges

Benefit from up-to-date knowledge distributed in an omnichannel and intelligent way in your knowledge base software.

1

Co-construction

Provide your teams with an intelligent knowledge base co-constructed by you and your client. Maximize productivity and quality of service with didactic content (articles and decision trees), all instantly accessible via an AI-enhanced search engine.

2

Notifications

Has a procedure changed or is an event disrupting activity ? Share the information in real time with your customer support agents and track the inclusion rate with Mayday notifications and alerts.

3

Dashboards & Analytics

Analyze the performance and behavior of your agents to detect training needs. Study the content of the knowledge base and the research done to expand it over time and offer the necessary knowledge to your teams.

Dedicated knowledge managers at your service

Our knowledge management experts will walk you through the structuring and optimizing of your knowledge base.

Need numbers ?

Our outsourcer clients observe on average :

24% productivity gain on ticket resolution

Don't let your customer support agents waste time looking for the right knowledge.

48% training time decrease

Get new customer support agents up and running 2x as fast.

18% CSAT improvement

Improve your first contact resolution rate and customer satisfaction.

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