Mayday for outsourcers

Simplified knowledge management for contact centers

call center knowledge base
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Ensure an equivalent level of access to knowledge between your client's internal agents and your customer support agents.

call center knowledge base


The right knowledge at the right time in the right place in your contact center

Create, centralize and deliver knowledge to your customer support agents in all their contact tools.

Illustration of Mayday for outsourcers

Limit team turnover

Simplify your team's work environment by eliminating the need to switch from one tool to another.

Increase the CSAT by 18%.

The customer gets a quicker answer to his problem, thanks to the agent or to your augmented FAQ.

Gain 24% productivity on resolution

Thanks to centralized content, powerful search engine and automatic suggestions, your customer support agents can quickly find the right knowledge and spend less time looking for information.

The ultimate Knowledge Base Software

tested and approuved by over 30,000 customer specialists

Streamlined solutions for seamless customer relations

Unlock the power of up-to-date knowledge, intelligently distributed through your omnichannel Knowledge Base Software.



Provide your teams with an intelligent knowledge base co-constructed by you and your client. Maximize productivity and quality of service with didactic content (articles and decision trees), all instantly accessible via an AI-enhanced search engine.



Has a procedure changed or is an event disrupting activity ? Share the information in real time with your customer support agents and track the inclusion rate with Mayday notifications and alerts.


Dashboards & Analytics

Analyze the performance and behavior of your agents to detect training needs. Study the content of the knowledge base and the research done to expand it over time and offer the necessary knowledge to your teams.

Mayday - at your service

Our dedicated knowledge managers will help you customize your knowledge base.

The numbers speak for themselves

Our outsourcer clients observe on average :

24% faster ticket resolution

Customer support agents have instant access to relevant knowledge.

48% reduction in training time

Onboard new customer support agents in half the time.

18% CSAT improvement

Improve your first contact resolution rate and boost customer satisfaction.

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