Help Center Software
Put the power of knowledge in the hands of your customers
With Mayday Selfcare, create and manage a personalized and intelligent FAQ that reduces the contact rate and increases customer satisfaction tenfold.
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Help Center Software
Put the power of knowledge in the hands of your customers
With Mayday Selfcare, create and manage a personalized and intelligent FAQ that reduces the contact rate and increases customer satisfaction tenfold.
The best omnichannel knowledge base
Real solutions for real customer relationship challenges
Benefit from up-to-date knowledge distributed in an omnichannel and intelligent way.
100% customizable customer portal
Create an FAQ that is representative of your image and in which you can customize your logo, colors, font and even add custom code.
Analytics
With dashboard tracking, identify the best-performing or obsolete content in your help desk software to make impactful decisions.
Intelligent experience
The AI-enhanced search engine understands the issue the customer is facing and offers the most appropriate piece of knowledge.
Dedicated knowledge managers at your service
Our knowledge management experts will walk you through the structuring and optimizing of your knowledge base.
Need numbers ?
24% productivity gain on ticket resolution
Don't let your customer support agents waste time looking for the right knowledge.
48% training time decrease
Get new customer support agents up and running 2x as fast.
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18% CSAT improvement
Improve your first contact resolution rate and customer satisfaction.