Help Center Software

Put the power of knowledge in the hands of your customers

selfcare software
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With Mayday Selfcare, create and manage a personalized and intelligent FAQ that reduces the contact rate and increases customer satisfaction tenfold.

selfcare software

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The best omnichannel knowledge base

tested and adopted by over 30,000 agents

Real solutions for real customer relationship challenges

Benefit from up-to-date knowledge distributed in an omnichannel and intelligent way in your knowledge base software.

1

100% customizable customer portal

Create an FAQ that is representative of your image and in which you can customize your logo, colors, font and even add custom code.

2

Analytics

Thanks to your dashboard tracking, identify the most performing or obsolete content of your selfcare software to make impactful decisions.

3

Intelligent experience

The AI-enhanced search engine understands the issue the customer is facing and offers the most appropriate piece of knowledge.

Dedicated knowledge managers at your service

Our knowledge management experts will walk you through the structuring and optimizing of your knowledge base.

Need numbers ?

24% productivity gain on ticket resolution

Don't let your customer support agents waste time looking for the right knowledge.

48% training time decrease

Get new customer support agents up and running 2x as fast.

18% CSAT improvement

Improve your first contact resolution rate and customer satisfaction.

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