Knowledge base software
Centralize business knowledge in an internal knowledge base
No more scattered knowledge on your Drive, intranet or personal notes... Make Mayday's knowledge base the one and only source of truth for all your employees.
The ultimate Knowledge Base Software
Streamlined solutions for seamless customer relations
Unlock the power of up-to-date knowledge, intelligently distributed through your omnichannel Knowledge Base Software.
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Instant import of existing knowledge
Would you like to switch to Mayday, but don't have the resources to transfer your historical knowledge? Thanks to our automatic import, you can easily retrieve your existing knowledge.
Knowledge Editor
Mayday features an advanced content editor that lets you integrate not only text and images, but also videos, GIFs, PDFs, emojis, links or custom code into your content...
Content obsolescence alerts
Obsolescence is your brand image's worst enemy. Set obsolescence alerts and content verification dates to ensure up-to-date knowledge.
Mayday - at your service
Our dedicated knowledge managers will help you customize your knowledge base.
The numbers speak for themselves
Using the Mayday knowledge base, our clients observe on average :
24% faster ticket resolution
Customer support agents have instant access to relevant knowledge.
48% reduction in training time
Onboard new customer support agents in half the time.
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18% CSAT improvement
Improve your first contact resolution rate and boost customer satisfaction.
Mayday’s decision trees enable less experienced customer reps to easily solve more complex cases.
The advantage of Mayday for Colissimo Post: a tool that centralizes everything! For the editors: the harmonization of their content writing rules. For the advisors: a fast access from their workstation, integrated to the browser and the CRM.
Mayday allows, thanks to its Google Chrome extension, to have on the same screen the conversation with the customer and the knowledge base.
