Knowledge base software
Centralize business knowledge in an internal knowledge base
Say goodbye to scattered knowledge between Drive, intranet or personal notes... Make the Mayday knowledge base the one and only source of truth for all your customer support agents.
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Knowledge base software
Centralize business knowledge in an internal knowledge base
Say goodbye to scattered knowledge between Drive, intranet or personal notes... Make the Mayday knowledge base the one and only source of truth for all your customer support agents.
The best omnichannel knowledge base
Real solutions for real customer relationship challenges
Benefit from up-to-date knowledge distributed in an omnichannel and intelligent way.
Instant import of existing knowledge
Want to switch to Mayday but don't have the resources to transfer your historical knowledge ? With our automatic import technology, retrieving your knowledge is a breeze.
Knowledge Editor
Mayday has an advanced content editor that allows you to integrate not only texts and images, but also videos, GIFs, PDFs, emojis, links or custom code... You got it, anything you want !
Content obsolescence alerts
Obsolescence is your brand image's worst enemy. Set obsolescence alerts and content verification dates to ensure up-to-date knowledge.
Dedicated knowledge managers at your service
Our knowledge management experts will walk you through the structuring and optimizing of your knowledge base.
Need numbers ?
Using the Mayday knowledge base, our clients observe on average :
24% productivity gain on ticket resolution
Don't let your customer support agents waste time looking for the right knowledge.
48% training time decrease
Get new customer support agents up and running 2x as fast.
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18% CSAT improvement
Improve your first contact resolution rate and customer satisfaction.
Decision trees allow new customer reps to find solutions to either simple either complex cases.
The advantage of Mayday for Colissimo Post: a tool that centralizes everything! For the editors: the harmonization of their content writing rules. For the advisors: a fast access from their workstation, integrated to the browser and the CRM.
Mayday allows, thanks to its Google Chrome extension, to have on the same screen the conversation with the customer and the knowledge base.
