Usage

Knowledge base software

Centralize business knowledge in an internal knowledge base

Say goodbye to scattered knowledge between Drive, intranet or personal notes... Make the Mayday knowledge base the one and only source of truth for all your customer support agents.

Knowledge base software

Centralize business knowledge in an internal knowledge base

Portrait of

Say goodbye to scattered knowledge between Drive, intranet or personal notes... Make the Mayday knowledge base the one and only source of truth for all your customer support agents.

@

Illustration of Knowledge Base Software
No items found.

The best omnichannel knowledge base

tested and adopted by over 30,000 agents

Real solutions for real customer relationship challenges

Benefit from up-to-date knowledge distributed in an omnichannel and intelligent way.

1

Instant import of existing knowledge

Want to switch to Mayday but don't have the resources to transfer your historical knowledge ? With our automatic import technology, retrieving your knowledge is a breeze.

2

Knowledge Editor

Mayday has an advanced content editor that allows you to integrate not only texts and images, but also videos, GIFs, PDFs, emojis, links or custom code... You got it, anything you want !

3

Content obsolescence alerts

Obsolescence is your brand image's worst enemy. Set obsolescence alerts and content verification dates to ensure up-to-date knowledge.

Dedicated knowledge managers at your service

Our knowledge management experts will walk you through the structuring and optimizing of your knowledge base.

Need numbers ?

Using the Mayday knowledge base, our clients observe on average :

24% productivity gain on ticket resolution

Don't let your customer support agents waste time looking for the right knowledge.

48% training time decrease

Get new customer support agents up and running 2x as fast.

18% CSAT improvement

Improve your first contact resolution rate and customer satisfaction.

Previous
Edenred logo

Decision trees allow new customer reps to find solutions to either simple either complex cases.

Portrait of Damien Nuyttens
Damien Nuyttens
Director of Customer Experience and Operations
@
Edenred
Watch the video
Read case study
La Poste Colissimo logo

The advantage of Mayday for Colissimo Post: a tool that centralizes everything! For the editors: the harmonization of their content writing rules. For the advisors: a fast access from their workstation, integrated to the browser and the CRM.

Portrait of Christophe Liénard
Christophe Liénard
Project Manager to the Contracting Authority (ACA)
@
La Poste Colissimo
Watch the video
Read case study
Qonto logo

Mayday allows, thanks to its Google Chrome extension, to have on the same screen the conversation with the customer and the knowledge base.

Portrait of Diane Ndeke
Diane Ndeke
Knowledge Operations Manager
@
Qonto
Watch the video
Read case study
Next