The Knowledge Base Software that elevates your customer service
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At Mayday, we centralize, harmonize, and intelligently distribute your knowledge internally within your contact tools or externally in a smart FAQ, right where your users need it.
Omnichannel knowledge: empowering you with the right information, where and when you need it
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Elevate your customer relationships with the power of knowledge
Effortlessly manage internal and external knowledge for enhanced customer support.
Internal knowledge base
20% of an agent's working hours are typically spent searching for information. With Mayday, your knowledge is centralized, in an intuitive format, and distributed in your agents' workspace, ensuring they have quick access to the right information.<br>
Help Center (FAQ)
73% of customers prefer finding information on their own without contacting support. With Mayday, your knowledge is consolidated into an interactive format, accessible in an intelligent FAQ at any time.
Internal knowledge base
20% of an agent's working hours are typically spent searching for information. With Mayday, your knowledge is centralized, in an intuitive format, and distributed in your agents' workspace, ensuring they have quick access to the right information.<br>
Help Center (FAQ)
73% of customers prefer finding information on their own without contacting support. With Mayday, your knowledge is consolidated into an interactive format, accessible in an intelligent FAQ at any time.
Using the Mayday our clients typically experience...<br>
24% faster ticket resolution
Customer support agents have instant access to relevant knowledge.
48% reduction in training time
Onboard new customer support agents in half the time.
40% reduction in incoming tickets
Customers can resolve their product or service issues on their own.
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18% CSAT improvement
Improve your first contact resolution rate and boost customer satisfaction.
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We were looking for a simple, scalable tool, and Mayday came up with an intuitive, easy-to-use solution.
Mayday is a very simple and agile solution for creating and editing content on the administrator side, as well as viewing and consuming that content on the operational side.
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For the 5,000 Fnac Darty employees in call centers, stores, workshops or at home, the tool saves precious time and represents a guarantee of efficiency and additional satisfaction for our customers.
Mayday brings a clear and reliable knowledge to customer services thanks to a simple administration and a whole series of performance indicators.
It is Mayday's interest to give advisors time to focus on customers rather than seeking knowledge, thus optimizing this ratio between time spent in production and time spent useful to the customer.
We noted a clear enthusiasm from our customer support agents for Mayday, that we haven't noted for other tools, mainly because of its ease of use.
Mayday allows, thanks to its Google Chrome extension, to have on the same screen the conversation with the customer and the knowledge base.
For the customer support team to be responsive, the knowledge base must be accessible and up to date. That's where Mayday comes in !
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The first reflex is to ask your neighbor... who is also new! Consequence? Wasted time and stress. Now, customer reps use Mayday and quickly quickly the answer.
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On the customer service side, the customer reps navigate easily in the tool, integrated in their interface. On the admin side, adding a large volume of knowledge on Mayday is very simple, fast and intuitive. A real all-in-one solution!
Mayday’s decision trees enable less experienced customer reps to easily solve more complex cases.
The advantage of Mayday for Colissimo Post: a tool that centralizes everything! For the editors: the harmonization of their content writing rules. For the advisors: a fast access from their workstation, integrated to the browser and the CRM.
Mayday allows us to optimize and simplify the access to the resolution procedures brought to our customers, by centralizing them.
It's as easy as that : you have a question, you go to Mayday.
The implementation of Mayday knowledge base is one of the most effective projects I have ever seen implemented. And the result is totally up to our requirements ! I recommend and have already recommended !
Mayday is simple, complete and intuitive! Our employees immediately handled the tool and it allowed us to quickly and significantly boost our customer service level and optimized communication with our providers.
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Mayday is a great tool to have really strong teams and a product with a lot more self serve !
The foundation of Mayday's effective knowledge management system
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Centralize
Consolidate your business knowledge in one powerful solution, making Mayday's knowledge base the go-to source of truth for all your collaborators.
Say goodbye to the hassle of juggling multiple tools like Sharepoint, Wiki, intranet, and documents, and embrace the simplicity and efficiency of Mayday.
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Harmonize
Empower your company with up-to-date and consistent knowledge, easily accessible and consumed by agents, ensuring top-notch customer support.
Say farewell to Powerpoint, PDFs, or Word documents, and embrace the interactive articles and decision trees that Mayday offers for a seamless knowledge-sharing experience.
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Deliver
Access knowledge effortlessly, right when you need it during customer interactions, delivered directly into the advisor's workspace.
Leverage our AI-enhanced search engine and intelligent content suggestions to enhance response speed and quality.
Unleash the power of an omnichannel knowledge base
Harness the strength of a unified source of truth and versatile solutions across all channels.
Omnichannel Knowledge Base
Enhance your customer service quality and speed by centralizing all your knowledge in a single platform for your customer agents.
FAQ / Selfcare
Enable your customers to find solutions to simple problems on their own and relieve your customer service department with our help center software, offering a branded FAQ and more.
Decision tree
Streamline decision-making for your agents and clients by structuring complex problems with intuitive decision trees or diagnostics.
Onboarding, Training and Remote Working
Simplify onboarding for new recruits, even in remote settings, by providing a comprehensive and up-to-date knowledge base, facilitating communication through a notification system, and gathering valuable feedback.
Helpdesk Booster
Supercharge your contact, ticketing, chatbot, calling, and CRM tools with contextualized knowledge through intelligent suggestions and an ever-accessible search engine.
Your knowledge where you need it !
Mayday integrates with all your tools in one click.
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Our success pillars
A dedicated team of experienced Knowledge Managers for your success
Elevate your knowledge base with the guidance of our experienced Knowledge Managers. Benefit from knowledge audits, best practices sharing, training, and personalized roadmaps to optimize your knowledge base and achieve your goals.
Plug and play integration and express knowledge import for seamless implementation
Streamline your team's performance and customer service with a Mayday Knowledge Base. No need to worry about time or resources, as our automated importers effortlessly retrieve and organize your knowledge.
Unparalleled safety and compliance standards at your service
Trust in Mayday's commitment to data security and compliance. Your business knowledge is our top priority. We adhere to the highest standards (ISO27001), encrypt all data in transit and at rest, store it in the EU, and ensure reliable backups for added peace of mind.