Unleash the potential of your customer service through knowledge
Centralize, harmonize and distribute all your customer service knowledge to your advisors and customers in a single, artificial intelligence-powered Mayday solution.
Knowledge accessible from all your internal and external tools
Capitalize on the power of knowledge and make a difference in the marketplace
Knowledge is a cornerstone of the customer and employee experience. With Mayday, customer relations managers can easily create, centralize, distribute and exploit the right knowledge in the right place at the right time.
Internal knowledge base
20% of an agent's working hours are typically spent searching for information. With Mayday, your knowledge is centralized, in an intuitive format, and distributed in your agents' workspace, ensuring they have quick access to the right information.
Help Center (FAQ)
73% of customers prefer finding information on their own without contacting support. With Mayday, your knowledge is consolidated into an interactive format, accessible in an intelligent FAQ at any time.
Internal knowledge base
20% of an agent's working hours are typically spent searching for information. With Mayday, your knowledge is centralized, in an intuitive format, and distributed in your agents' workspace, ensuring they have quick access to the right information.
Help Center (FAQ)
73% of customers prefer finding information on their own without contacting support. With Mayday, your knowledge is consolidated into an interactive format, accessible in an intelligent FAQ at any time.
Using the Mayday our clients typically experience...
24% faster ticket resolution
Customer support agents have instant access to relevant knowledge.
48% reduction in training time
Onboard new customer support agents in half the time.
40% reduction in incoming tickets
Customers can resolve their product or service issues on their own.
18% CSAT improvement
Improve your first contact resolution rate and boost customer satisfaction.
Before switching to AI, square away your business knowledge
Centralize
Consolidate your business knowledge in one powerful solution, making Mayday's knowledge base the go-to source of truth for all your collaborators.
Say goodbye to the hassle of juggling multiple tools like Sharepoint, Wiki, intranet, and documents, and embrace the simplicity and efficiency of Mayday.
Harmonize
Empower your company with up-to-date and consistent knowledge, easily accessible and consumed by agents, ensuring top-notch customer support.
Say farewell to Powerpoint, PDFs, or Word documents, and embrace the interactive articles and decision trees that Mayday offers for a seamless knowledge-sharing experience.
Deliver
Access knowledge effortlessly, right when you need it during customer interactions, delivered directly into the advisor's workspace.
Leverage our AI-enhanced search engine and intelligent content suggestions to enhance response speed and quality.
Unleash the power of an omnichannel knowledge base
Your knowledge base, disseminated across all channels, becomes your company's single source of truth, responding to a wide range of use cases.
Omnichannel Knowledge Base
Centralize all your business knowledge in a knowledge base software application for your customer advisors, to guarantee the quality and speed of your service.
FAQ / Selfcare
Use FAQ software to create a branded help center to give your customers the opportunity to find solutions to simple problems themselves, and take the burden off your customer service department.
Decision tree
Streamline decision-making for your agents and clients by structuring complex problems with intuitive decision trees or diagnostics.
Onboarding, Training and Remote Working
Simplify onboarding for new recruits, even in remote settings, by providing a comprehensive and up-to-date knowledge base, facilitating communication through a notification system, and gathering valuable feedback.
Helpdesk Booster
Supercharge your contact, ticketing, chatbot, calling, and CRM tools with contextualized knowledge through intelligent suggestions and an ever-accessible search engine.
Your knowledge where you need it !
Mayday integrates with all your tools in one click.
Knowledge is a corporate asset, and it's in good hands
A dedicated team of experienced Knowledge Managers for your success
Elevate your knowledge base with the guidance of our experienced Knowledge Managers. Benefit from knowledge audits, best practices sharing, training, and personalized roadmaps to optimize your knowledge base and achieve your goals.
Plug and play integration and express knowledge import for seamless implementation
Streamline your team's performance and customer service with a Mayday Knowledge Base. No need to worry about time or resources, as our automated importers effortlessly retrieve and organize your knowledge.
Knowledge boosted by the power of artificial intelligence
Optimize your content, generate articles, suggest answers... Increase the power of your knowledge base with artificial intelligence. Find out more.