tested and adopted by over 30,000 agents

Omnichannel knowledge:
the right knowledge, in the right place, at the right time

mayday

Clients who have adopted Mayday solutions observe on average :

24% productivity gain on ticket resolution

Your agents find the right knowledge in a blink of an eye.

48% training time decrease

Get your new agents up and running twice as fast.

40% incoming tickets decrease

Customers can solve their product or service issues on their own.

18% CSAT improvement

Customers receive prompt and relevant answers.

Previous
Fnac Darty logo

For the 5,000 Fnac Darty employees in call centers, stores, workshops or at home, the tool saves precious time and represents a guarantee of efficiency and additional satisfaction for our customers.

Mehdi Dahmani's portrait
Mehdi Dahmani
Director of Operations
@
Fnac Darty
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Edenred logo

Mayday brings a clear and reliable knowledge to customer services thanks to a simple administration and a whole series of performance indicators.

Portrait of Arthur Mimoun
Arthur Mimoun
Training Quality Manager
@
Edenred
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Edenred logo

It is Mayday's interest to give advisors time to focus on customers rather than seeking knowledge, thus optimizing this ratio between time spent in production and time spent useful to the customer.

Portrait of Damien Nuyttens
Damien Nuyttens
Director of Customer Experience and Operations
@
Edenred
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Roole logo

We noted a clear enthusiasm from our customer support agents for Mayday, that we haven't noted for other tools, mainly because of its ease of use.

Amandine Fournier's portrait
Amandine Fournier
Process manager
@
Roole
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Qonto logo

Mayday allows, thanks to its Google Chrome extension, to have on the same screen the conversation with the customer and the knowledge base.

Portrait of Diane Ndeke
Diane Ndeke
Knowledge Operations Manager
@
Qonto
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Qonto logo

For the customer support team to be responsive, the knowledge base must be accessible and up to date. That's where Mayday comes in !

Portrait of Diane Ndeke
Diane Ndeke
Knowledge Operations Manager
@
Qonto
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Doctolib logo

The first reflex is to ask your neighbor... who is also new! Consequence? Wasted time and stress. Now, customer reps use Mayday and quickly quickly the answer.

Portrait of Cédric Blum
Cédric Blum
Customer Care Director
@
Doctolib
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Nickel logo

On the customer service side, the customer reps navigate easily in the tool, integrated in their interface. On the admin side, adding a large volume of knowledge on Mayday is very simple, fast and intuitive. A real all-in-one solution!

Portrait of Anne-Laure Dorize
Anne-Laure Dorize
Training and quality manager
@
Nickel
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Edenred logo

Decision trees allow new customer reps to find solutions to either simple either complex cases.

Portrait of Damien Nuyttens
Damien Nuyttens
Director of Customer Experience and Operations
@
Edenred
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La Poste Colissimo logo

The advantage of Mayday for Colissimo Post: a tool that centralizes everything! For the editors: the harmonization of their content writing rules. For the advisors: a fast access from their workstation, integrated to the browser and the CRM.

Portrait of Christophe Liénard
Christophe Liénard
Project Manager to the Contracting Authority (ACA)
@
La Poste Colissimo
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Fnac Darty logo

Mayday allows us to optimize and simplify the access to the resolution procedures brought to our customers, by centralizing them.

Mehdi Dahmani's portrait
Mehdi Dahmani
Director of Operations
@
Fnac Darty
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Doctolib logo

It's as easy as that : you have a question, you go to Mayday.

Portrait of Cédric Blum
Cédric Blum
Customer Care Director
@
Doctolib
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Nickel logo

The implementation of Mayday knowledge base is one of the most effective projects I have ever seen implemented. And the result is totally up to our requirements ! I recommend and have already recommended ! 

Portrait of Anne-Laure Dorize
Anne-Laure Dorize
Training and Quality Manager
@
Nickel
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Hiflow logo

Mayday is simple, complete and intuitive! Our employees immediately handled the tool and it allowed us to quickly and significantly boost our customer service level and optimized communication with our providers.

Portrait of Nicolas Thouvenin
Nicolas Thouvenin
Operations Team Leader & International Rollout Manager
@
Hiflow
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Next

The secret sauce of Mayday's knowledge management?

Centralize

Sharepoint, Wiki, intranet, documents...
The multiplication of tools can seriously hinder knowledge management.

Bring all the business knowledge together in a single solution and make Mayday knowledge base the unique source of truth for all your collaborators.

Harmonize

Ensure up-to-date and consistent knowledge across the company, which is more easily consumed by agents and provides a quality answer to the end customer.

Goodbye Powerpoint, PDF or Word. Welcome to interactive articles and decision trees.

Deliver

Knowledge that is easy to find, even in the middle of a customer interaction, because it is delivered directly into the advisor's workspace.

AI-enhanced search engine and intelligent content suggestions to increase the speed and quality of your responses.

Discover the power of an omnichannel knowledge base

Your knowledge base available across all your channels becomes the unique source of truth for your company and responds to numerous use cases.

Centralize all your knowledge in a single platform for your customer agents to guarantee the quality and speed of your service.

Create a branded FAQ to give your customers the ability to find solutions to simple problems on their own and offload your customer service department with our help center software.

Structure your processes or complex problems in the form of decision trees, or diagnostics, to facilitate decision-making by your agents or your clients.

Ease the onboarding of your new recruits, even remotely, by offering a complete and up-to-date knowledge base, by communicating news through a notification system or by collecting their feedback.

Boost your contact, ticketing, chatbot, calling, CRM tools, by delivering your knowledge in a contextualized way via intelligent suggestions and a search engine available at any time.

Your knowledge where you need it !
Mayday integrates with all your tools in one click.

Zendesk logo
Zendesk
Genesys Logo
Genesys
Salesforce logo
Salesforce
Microsoft Dynamics logo
Microsoft Dynamics
Intercom logo
Intercom
Freshworks Logo
Freshworks
Oracle logo
Oracle
Front logo
Front
Aircall logo
Aircall
Ringcentral logo
Ringcentral
Nice logo
Nice
iAdvize logo
iAdvize
Talkdesk logo
Talkdesk
Slack logo
Slack
Odigo Logo
Odigo

Our three pillars to ensure your success.

1

A team of experienced Knowledge Managers dedicated to your success

Knowledge audit, best practices sharing, knowledge management training, custom roadmap... You are closely accompanied by our Knowledge Managers, who make sure you reach your goals and that your knowledge base is optimized!

2

Plug & play integration and express knowledge import

You want to increase the performance of your teams and your customer service with a Mayday knowledge base but don't have the time or resources to take care of it ? Good news, beyond our team of knowledge managers, Mayday has automated importers. Retrieving your knowledge is a breeze.

3

The highest standards of safety and compliance at your service

Mayday does not need any personal data to operate, only business knowledge. Your knowledge is key, which is why we apply the highest standards of security (ISO27001) and compliance. All data is encrypted in transit and at rest, stored in the EU and backed up in the EU.